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The Manager for Patient Experience is responsible for driving and fostering a culture of patient and family centered care and service excellence, while improving patient & family experience and patient relations across the Center.   Provides leadership and works in partnership with all units across the Center to assess and communicate performance expectations about the patient experience as well as design and implement patient experience initiatives.

Training required -5-7 years of experience working in health care including 3 years of supervisory experience

Associate Degree Required - Health Care Administration or related field

Bachelor’s Degree Preferred -Health Care Administration or related field



Department: Montefiore Medical Group Bargaining Unit: Non Union Campus: MMG  Employment Status: Regular Full-Time Address: 305 East 161st Street, Bronx
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 102751 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




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