CUSTOMER SERVICE SPECIALIST EMER ROOM

Customer Service Specialist

*Please Note- This is NOT an Emergency Room position*

Facilitate patient/family/caregiver communication with physicians, nurses, and other MMC staff. Manage and resolve complaints and issues by interacting and listening to patients/families/visitors. Demonstrates compassion, sympathy and understanding for patient/family/caregiver/visitor experience and concerns. Identify and document their concerns and coordinate investigations to resolve them in a timely manner per hospital protocols and regulatory requirements. Assists with visitation management.

Bachelor's degree required.

At least 1 year of Healthcare, Customer Service, Hospitality or related experience.

Bilingual: Spanish/English

Excellent verbal and written communication skills.

Competency in active listening, non-verbal assessment, anger management, and composure.

Proficiency with computer skills, email and other office applications.

Basic ability to manage and analyze data, and generate reports.

Ability to identify and troubleshoot issues, notice trends and recommend corrective action.

EPIC experience preferred.

*Regular Full-time/ Evening Shift*

Department: Customer Service Bargaining Unit: Non Union Campus: EINSTEIN  Employment Status: Regular Full-Time Address: 1825 Eastchester, Road Bronx
Shift: Evening Scheduled Hours: 3 PM-11:30 PM Req ID: 133461 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

N/A