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The Director of Patient Experience leads efforts at Montefiore Einstein Campus transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience.  The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan.  Serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and associate engagement.  Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals.  Provide leadership and accountability for the management of people, finances and business operations.  Interacts with all levels of the organization:  Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives.  In addition, this position supports the quality council in making continuous improvement in service initiatives.  Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.


Bachelor's degree required.  Certification in Performance Improvement methods such as IHI, Six Sgima Lean.

3-5 years of general Hospitality experience including previous leadership/management experience.

Knowledgeable of performance improvement methodologies, statistical methods and analysis and the ability to drive changes in practice.

Knowledge of accreditation and regulatory standards including measurement and reporting requirement.


Department: Administration Bargaining Unit: Non Union Campus: EINSTEIN  Employment Status: Regular Full-Time Address: 1825 Eastchester, Road Bronx
Shift: Day Scheduled Hours: 8 AM-4:30 PM Req ID: 93849 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




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