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PATIENT SERVICE REPRESENTATIVE

BRONX, NY, US


Montefiore Medical Center’s outpatient substance abuse treatment program has a dedicated team of addiction treatment professionals, medical providers and mental health clinicians who assist our clients in developing the skills they need to be drug and alcohol free. We are seeking a Patient Services Representative to assist in the overall daily operations of the clinic.

Responsibilities:

  • Must be able to work effectively with patients who have substance use and mental health disorders in a professional manner
  • Schedule physical exams, follow-up medical appointments, and emergency medical visits for all patients
  • Set up systems to ensure that patients are scheduled for revisits and that they are reminded of pending scheduled visits
  • Schedule medical appointments for Physician and Physician Assistant as required; schedule patient appointments with other staff as necessary
  • Ensure that case records are available for medical or counseling appointments.  Prepare charts for physical examinations and physician contacts.  Prepare medical and social charts for new clients
  • Record and file abnormal lab report results; label and route lab specimens
  • Monitor patient flow in Medical Waiting Room
  • Filing of all materials, such as doctor’s notes, consultation reports, lab reports, and x-ray reports, into case records.  Review records continuously for missing data.  Keep all records up to date
  • Set up and maintain a filing system for correspondence and records.  File records reports, correspondence, etc. And search files to obtain same
  • Type letters, forms reports, charts, bills, inter-office correspondence, purchase orders, and check request, petty cash vouchers, reimbursement forms, etc. as required
  • Assist clinic secretary as needed; perform all secretarial duties in his/her absence
  • Operate all office equipment, including photocopier and fax machines
  • Answer telephone calls and route them to the appropriate staff member
  • Perform all clerical duties and other related duties as assigned
  • Must be able to work collaboratively with multiple staff members in a fast paced environment, be willing to rotate from clinic to clinic, and willing to work other than Monday through Friday, 9:00 am – 5:00 pm

 

Qualifications:

  • High School Diploma/GED required
  • One year of experience in healthcare preferably in registration, Scheduling, or Admission required
  • One year of experience using Microsoft Word Products (Outlook, Word and Excel) required
  • Must be able to type 50 WPM
  • Bi-Lingual (English-Spanish) required
  • Experience with Epic registration preferred
  • Knowledge of insurance verification, prior authorization, referrals & patient transportation preferred 
  • Knowledge of Medicaid and Managed Care Plans preferred

 

This is a 100% grant funded position

 

 

Department: Psychiatry and Behavioral Sciences Bargaining Unit: 1199 Campus: MOSES Employment Status: Regular Full-Time Address: 260 East 161st Street, Bronx
Shift: Day Scheduled Hours: 7 AM-3 PM Req ID: 102940 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

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Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity