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SECRETARY II

BRONX, NY, US


Under the direction of the manager or supervisor, the associate prepares and run reports, prepares correspondence, update and maintain demographics and patient records, orders office supplies, generate monthly reports.  Works with patients, medical staff, doctors' offices, administrative office staff, hospital ancillary departments to ensure excellent patient care and outstanding experience. Prioritizes assignments and organizes office functions to ensure effective operations.

 

Minimum 5 years of secretary experience working in a dynamic doctor's office setting.   

Strong customer service skills required

Knowledge of medical or equally complex terminology.  

Multitasking ability a must; experienced with handling a heavy volume of calls, responsible for greeting patients, completing and or updating registration; scheduling a heavy volume of appointments; actively collecting co-pays and assisting patients, nurses, doctors, and all clinical personnel with the clerical request. Familiarity with insurances and pre-authorization process a plus.  

Excellent phone etiquette is a must.  

Must be able to provide compassionate care to the unique patient population.

In-depth knowledge of HIPPA guidelines and policy procedures.  

Team-building skills and teamwork ability are a must.

Prioritizes assignments and organizes office functions to ensure effective operations.

May lead and train clerical staff

 REQUIREMENTS:

Multi-tasking, excellent telephone skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.
Ability to type 45 wpm.

High School Diploma and or GED required. Bachelors Degree a plus. 
Bilingual preferred, insurance verification knowledge a plus EPIC, ARIA US BANK Preferred. 

MMM


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity