SENIOR APPLICATION ANALYST EPIC AMBULATORY- 8719

We are seeking a Senior Application Analyst to join our EPIC Ambulatory team The ideal candidate will be a self-starter, have a thirst for learning and be a committed team member. The Senior Application Analyst will use their extensive knowledge of the user's clinical/business requirements, application capabilities, and technical skills to support the department. 

Responsibilities:

• Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.
• Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Forward issues to the correct group for remediation or elevate it to the vendor if required. Review Application Analysts’ resolutions and solutions for accuracy and completeness.

• Determine how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
  • Utilize extensive knowledge of the system to reveal potential issues related to user requests.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.

• Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Review Application Analyst’s test plans and documented outcomes for consistency and thoroughness.
• Design reports utilizing a report-writing tool.
• Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users. Review documentation and training materials prepared by Application Analysts.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Act as a liaison to the vendor for Montefiore IT or the client. Manage vendor communications needed for support, issue resolution and escalation.
  • Coordinate vendor activities including hardware or software installation.

• Provide assistance to Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers skills and proficiency.
• Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.
• Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.
• Participate in the development of policies and procedures for security, downtime, backup operations and disaster recovery activities.
• Performs other related duties as required.

Requirements:

• Bachelor’s degree or equivalent experience
• Epic Ambulatory certification required
• 5+ years of related clinical or business experience
• Application/System implementation, troubleshooting, testing, and support experience
• Full life cycle of implementation with go-live support experience
• Strong desktop skills including Word, Excel, PowerPoint, Visio
• Strong analytical and problem-solving skills.
• Critical thinking skills
• Strong interpersonal skills with customers, vendors, peers, and management
• Presentation skills
• Excellent written and verbal communication skills
• On a rotational basis, provide remote 24 x 7 on-call support
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates.
• MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

Important:

• Montefiore provides a world class environment; competitive benefits, time-off and 403B
• Montefiore requires employees to reside in the U.S. states of NY, NJ, CT, or PA. Montefiore does not provide relocation/ does not pay for relocation
• Montefiore requires immunizations including for COVID-19 and flu

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 211675 Salary Range/Pay Rate: $92,235.00  $122,980.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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