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SENIOR DIRECTOR CUSTOMER SERVICES PAC

TARRYTOWN, NY, US


The Senior Director, Customer Services Patient Access Center provides leadership, direction and oversight to patient referral management, patient scheduling, collections, digital front door technologies to support patient access.  The Patient Access Center serves as the centralized contact center for the organization. The incumbent is responsible for providing strategic direction in support of development that defines and executes quality, efficient, and effective standards for patient access, financial services, and complementary functions in support of the organization’s financial and operational goals. The Senior Director defines long and short-term strategic goals and supports the development of policies and procedures related to patient referral, patient scheduling, and other aspects of patient access as assigned.

 

The Senior Director, Patient Access Center is an integral part of the Faculty Practice Group (FPG) leadership team, and supports the MMC ambulatory enterprise, the Shared Billing Office,  Care Management Organization and other member hospitals across the organization to produce the best financial outcomes for Montefiore and in accordance with Medical Center strategic objectives.

 

Education/Skills required:

  • Master’s Degree, required (e.g., MBA/MPH)
  • Minimum of 7+ years of administrative experience in a health care setting, ideally a teaching hospital or academic group practice.
  • Prior supervisory/management experience required
  • Experience with call center management, practice operations, financial plans, budgetary oversight, physician practice & hospital finances, EMR, process improvement, and quality & safety
  • Skilled at management, including strategy development, prioritization, action planning, execution, and development of monitoring tools
  • Demonstrated experience in clinical operations management, strategy development, communications strategy, business, and financial planning, and budgeting
  • Mastery knowledge of organizational theory, systems approaches to problem-solving, and interrelationships of clinical, teaching, and research activities.
  • Ability to work independently as well as collaboratively at all levels of a complex organization.
  • Excellent ability to work with senior organizational leadership and with staff across complex multi-entity organizations.
  • Strength in management of a team, including the development of team culture, as well as individual professional development
  • Demonstrated exceptional skills in financial, written, and oral communication.

 

Department: Patient Access Center Bargaining Unit: Non Union Campus: TARRYTOWN  Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown
Shift: Day Scheduled Hours: HOURS VARY Req ID: 154341 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

N/A 


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity

 

 

 


Nearest Major Market: White Plains
Nearest Secondary Market: New York City