APPLICATION ANALYST-3M 360 CAC/CDCI - 2030

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures, and new approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and around the world.

Montefiore employs 40,000+ individuals including our IT department of 700 employees focused on improving patient care through information technology. Our IT experts deploy new technologies, define new business processes, and provide stakeholders across the institution with the resources needed to meet their most difficult challenges. As a Montefiore IT employee, you’ll have ample opportunities to transform patient care, improve health outcomes and gain insight into the technical workings of one of the nation’s top academic medical centers. Montefiore provides a world class environment; competitive benefits, generous time-off and 403B.

The CAC/CDCI Application Analyst utilizes their knowledge of the client’s clinical or business requirements, application capabilities, and their technical skills to implement and support applications. The Application Analyst is responsible for implementation of new applications, upgrades, and modifications to existing systems and assisting with coordination of these efforts. The incumbent will also work on application configuration, go-live support, and on-going client support. The Application Analyst works on multiple projects concurrently and has responsibilities within each phase of the project life cycle including user and project meetings, requirements development and review, development, implementation, go-live and post go-live support. The Application Analyst provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. The Application Analyst will be responsible for implementation, support, and maintenance of Computer Assisted Coding (CAC), Clinical Documentation Improvement (CDI), Health Information Management (HIM) and Epic solutions.

*While this team works remotely some of the time, you must be prepared to work on premise as required. Montefiore requires employees to reside in the U.S. states of NY, NJ, CT, or PA. Montefiore does not provide relocation / does not pay for relocation. Montefiore requires immunizations including for COVID-19 and flu.

Responsibilities:

• Install new applications, new components, and upgrade existing applications such as 3M 360 Encompass, PwC SMART, Epic. Configure application settings and validate configurations.
• Analyze complex problems and specify solutions. With in-depth understanding of available software systems and their current and potential functionality, propose necessary application modifications and work with appropriate Montefiore IT associates or the vendor to coordinate implementation of modifications.
• Determine how a new system, upgrade, release, or new component can best meet needs of users.
• Perform a thorough evaluation of workflows, analyze business/clinical requirements, interpret end user requirements, and help client move towards optimal solution.
• Prepare detailed requirements specifications and provide technical expertise in identifying, evaluating, and configuring systems and procedures that meet user requirements.
• Create test plans and test new systems, version upgrades and any system modification. Document all outcomes of testing and serve as the support contact for the application.
• Assist with defining go-live and rollout support schedule. Provide go-live, rollout, downtime support, assist with field support activities.
• Perform on-call, rotational end-user support, with monitoring activities and system health checks on a 24/7 basis.
• Work with relevant teams responsible for ensuring effective procedures and standard operational protocols.
• Follow-up, troubleshoot and resolve problem tickets generated both internally and externally. Resolve critical issues independently as necessary. 
• Write and maintain accurate and current documentation for supported applications. Create and participate in maintenance of training materials.
• Act as a liaison to the vendor for Montefiore IT or the client.

Requirements:

• Bachelor’s degree or Equivalent Experience
• Certification in 3M 360 Encompass applications and prior experience working with 3M solutions preferred
• Certifications in Epic HIM modules: Hospital Coding, ROI-Release of Information, Deficiency Tracking, Identity.  (Strong consideration will be given to candidates that are not currently certified but can demonstrate ability to become certified)
• Experience working with or in Documentation Improvement and Health Information Management Operations or in Healthcare IT
• Knowledge of Clinical Documentation and Coding Improvement functions and operations
• Application implementation, troubleshooting, testing, and support experience
• Programming or other technical skills; logic analysis
• Project management skills are a plus - (leading meetings, prioritizing, resolving conflict, maintaining issues list, and/or managing a project plan)
• Reporting/business intelligence skills are a plus
• Strong analytical and problem-solving abilities
• Strong communication, interpersonal and presentation skills
• Strong Microsoft Office skills including Visio, Word, Excel, PowerPoint.
• Meeting all requirements for EPIC Certification is a condition of employment.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 214989 Salary Range/Pay Rate: $80,355.00  $107,140.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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