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Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we are able to provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our EMR platform, Epic, supports our collaborative, team-oriented environment, which has contributed to our becoming one of the nation's premier healthcare systems. Our Epic team  is comprised of over 150 IT professionals focused on streamlining the way we share patient information across clinical providers and business systems users, with the goal of making each patient’s experience seamless and patient-centered. The team includes Application & Clinical Analysts, Business Intelligence Analysts, Access & Revenue Cycle Analysts, Credentialed Trainers, Instructional Designers, Software Engineers, and their management. This elite organization takes pride in having completed our initial Epic implementation fully half a year ahead of schedule. 


This Analyst position, focused on Data Courier and Security, is on the Montefiore IT Epic Member Rollout Security & Processes team, focused on the User Master File, User Security, Provider Master File Management, and Data Courier, and may also work alongside our Epic Core team.



Responsibilities include:

  • Analyze, configure, test and support the respective modules of the Epic Electronic Health Record (EHR) software and related analytics, with minimal supervision.
  • Perform system configuration functions utilizing and/or with assistance of on-line architectural tools, in-house documentation or support from other members of the team.
  • Interact with operational end users from clinical, business and Information systems departments, to address user permission, workflow and experience changes and issues.
  • Update and maintain appropriate and accurate process & procedure documentation regarding application(s) / modules supported by the team.
  • Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and other application support personnel on escalated issues to identify problems and resolve them.
  • Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
  • Attend meetings and participate on committees as required / directed.
  • Provide status reports to management when required.
  • Perform other related duties as required.


Requirements include:


  • Epic certification in User & Security or Data Courier is required.
  • Strong analytical and critical thinking skills
  • Excellent communications skills
  • Ability to learn and adapt quickly to our fast-paced environment
  • Familiarity with SQL
  • Excel proficiency
  • Bachelor’s degree or equivalent experience



Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 112582 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City