APPLICATION ANALYST - IT SERVICE MANAGEMENT - 7403

We are hiring for an Application Analyst to join our team in providing solutions for our IT Service Management (ITSM) applications. The Application Analyst will utilize their knowledge of the client’s clinical or business requirements, application capabilities, and technical skills to implement and support applications. The Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts. 

Responsibilities:

• Troubleshoot, test, and coordinate to resolve reported application issues while providing status to internal and external clients
• Assist with testing new application functions and enhancements to ensure smooth rollout
• Identify, understand, and document client business requirements
• Manage a workload of support incidents and requests on a timely basis
• Ensure application changes follow change management procedures and protocols
• Identify improvements to applications, processes, and business logic to meet user needs and communicate to the appropriate person
• Participate in formal and informal training and self-study as recommended by manager
• Perform other related duties as required

Required:

• Bachelor's degree or equivalent experience
• Prior experience working with IT Service Management applications
• Application/System implementation, troubleshooting, testing and support experience
• Experience with working with Broadcom Service Manager or equivalent ITSM platform
• Advanced knowledge of JavaScript
• Knowledge of SQL
• Knowledge of PowerShell
• Strong desktop skills including Word, Excel, PowerPoint.
• Reliable and committed individual with the desire to learn new applications and technologies
• Strong verbal and written communication skills
• Strong attention to detail and accuracy
• Customer service oriented and ability to follow through issues to resolution
• Self-motivated and team player

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 209142 Salary Range/Pay Rate: $80,355.00  $107,140.00       

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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