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Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we are able to provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our EMR platform, Epic, supports our collaborative, team-oriented environment, which has contributed to our becoming one of the nation's premier healthcare systems. Our elite Epic team takes pride in having completed our initial Epic implementation fully half a year ahead of schedule. 


We are excited to announce that we are implementing Epic EHR for clinical and patient financial activity as well as consolidating ancillary core systems at White Plains Hospital (WPH), Nyack Hospital and Burke Rehabilitation. This project supports Montefiore Health System’s strategic initiative to more closely integrate members and provide more advanced and better-coordinated care to patients in the region.


As part of this expansion, our EPIC Services Team is seeking a Service Process Manager-Change Management for this ITIL discipline. The Change Manager will work closely with the other Service Process Managers, prepare information for the team and management, and coordinate with stakeholders from other MIT departments as needed. The Service Process Manager develops processes and methodologies with the customer in mind and provides outstanding client service, contributing to the organization’s mission of utilizing information technology to improve patient care.


Responsibilities include:

  • Ensure the change management policies, processes, and procedures are achieving the objective of assessing and mitigating risk of changes in the affiliates and ensuring business communications and approvals are consistent, helping deliver service in an effective/efficient way.
  • Ensure that production standards are met for requests for change and that regression testing has been completed.
  • Review production changes and oversee the process, quality assurance of the change and service deployments to production before attending scheduled CAB meetings.
  • Produce an affiliate change calendar and publish statuses on approved/rejected changes.
  • Review Emergency Changes prior to having them requested in the system.
  • Determine and establish the optimal prioritization of requests for change that maximize the returns to the business.
  • Validate change function’s risk assessment and mitigation activities are working.
  • Produce management information, including reports and Key Performance Indicators.
  • Participate in the CSI (Continuous Process Improvement) committee as lead or a main supporting player, engaging in constructive activities to improve service.
  • Function as an individual contributor, and as required, lead a team or small group on a specific service focus area.
  • Work with Enterprise Change Manager.
  • Train entire team on change management process.
  • Present processes and other presentations to Leadership and Sr. Leadership.
  • Perform backup function for other process areas as needed.
  • Perform other duties as assigned.


Requirements include:

  • Bachelor’s degree or equivalent experience.
  • ITIL intermediate/practitioner certification required
  • Significant experience in ITIL area of focus required
  • Strong communication and documentation skills required
  • Strong workflow diagram design skills required
  • Intimate knowledge and experience with Change Management Process is desirable
  • Good conflict resolution skills
  • Works well under pressure


Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 102237 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City