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The primary role of the Patient Experience Data Analyst is to provide data management and analytic support for projects performed by the Network Performance Group in partnership with other clinical and non-clinical departments. The goal of the projects will be to improve the quality of care, patients' satisfaction with their care, and MMC's performance on the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The Patient Experience Data Analyst is a hands on position that will provide the necessary data and analytic support for internal reporting, quality improvement and research projects related to the patient experience. This includes interacting with MIT and relevant vendors to identify and resolve all data related issues.


REQUIRED in any of the following:

.  Master's Degree (Informatics, Health info mgmt, Statistics, Data Science or related)
   • 3 - 5 years of experience in data analysis, data mining or analytics in healthcare related fields
   • 3 - 5 years of experience working with EMR/Clinical databases and clinical or enterprise data warehouses as data or software analyst

   • Strong analytic skills and experience in basic statistical analyses using statistical software (e.g., Stata or SAS) - Stata preferred
   • Experience with one or more of the following software packages: Web Intelligence, Power BI, or Tableau
   • Excellent interpersonal and writing skills
   • Excellent presentation skills
   • Demonstrated ability to take the initiative

   • Prior knowledge and work with hospital patient experience data, especially HCAHPS data
   • Experience supporting quality improvement or research projects in a healthcare setting
   • Experience collecting qualitative data and performing qualitative analyses
   • Experience working with Epic EMR and associated data repositories
   • Experience working with various types of health care data
   • Experience in clinical informatics and clinical terminologies (ICD9-10, LOINC, CPT, etc)
   • Experience working with and optimizing SQL queries and relational database schemas


Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES  Employment Status: Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 132401 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City