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DESKTOP ANALYST APPLE

YONKERS, NY, US


Montefiore, the University Hospital for Albert Einstein College of Medicine, is one of healthcare’s most wired hospitals. Our experts deploy new technologies, define new business processes and provide stakeholders across the institution with the resources needed to meet their most difficult challenges. As a Montefiore IT employee, your work will be part of our mission to improve health care through information technology.

 

Our elite Apple Product Support team is seeking a level 3 analyst. This is a brand-new position created, in part, for our telehealth expansion/collaboration with Microsoft. In this role, you will need topnotch skills in supporting Apple products including in a Windows enterprise environment.  You will be responsible for becoming the subject matter expert on Microsoft Teams on Apple hardware. 

 

Responsibilities include:

  • Provide day-to-day support for Apple Hardware and Software in the environment based on the team’s support queue, including remote, on-site, and executive level support.
  • Work closely with Level 2 support on escalated incidences.
  • Become subject matter expert on Microsoft Teams for all supported Apple platforms.
  • Collaborate with Telehealth project team and Microsoft on issues with MS-Teams.
  • Support MS-Teams in go-lives for Telehealth and other initiatives.  
  • Participate in projects and processes for large-scale deployments of new hardware and new technologies.
  • Support the Technical Lead in building and maintaining Apple support architecture. 
  • Document team processes and team architecture.
  • Document recurring issues into knowledgebase and notate casework.
  • Resolve issues through testing and troubleshooting, leveraging vendor support, and consulting with other internal technical teams.
  • Proactively analyze systems and distinguish non-routine issues in order to create custom solutions.
  • Maintain a high level of technical expertise and business knowledge, particularly with Apple products. 
  • Participate in team on-call schedule. Work may require nights and weekends at times.

 

Requirements include:

  • 6+ years’ experience providing Apple-related IT support, including in an enterprise Windows environment.
  • In-depth knowledge in all Apple hardware and software. Expert knowledge of OSX and iOS.
  • Adept in supporting Office for Mac.
  • Adept at Mobile Device Management.
  • Experience with large iOS deploys and implementations.
  • Adept with OSX package management, AutPkg, and Munki.
  • Adept with deploy studio.  
  • Adept with CLI.
  • Adept with Android.
  • Adept with Windows environments.
  • Advanced understanding of computer networking and Active Directory.
  • Must have clear communication skills, both oral and written.
  • Ability to communicate the needs of users to staff in other IT departments, while interpreting Apple hardware requirements.
  • Ability to prioritize and demonstrate organization amid rapid and frequent changes.
  • Detail oriented and mindful about following through with tasks and projects.
  • Excellent customer service skills with a natural ability to liaise with executive staff.
  • Ability to maintain, track, and report project status and metrics.
  • Candidate should be able to prepare documentation and keep the operations area informed of changes to the production environment.

 

Desired:

  • Certification as an Apple Certified Support Professional, JAMF Certs
  • Experience with Puppet, Sal, Django, Log Stash, Munki, and Red Hat

 

 

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 100928 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

LI-SC1-REDIRECT; SF-DICE-MIT 


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity