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APPLICATION ANALYST EPIC ASAP-3753

YONKERS, NY, US


Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we are able to provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our EMR platform, Epic, supports our collaborative, team-oriented environment, which has contributed to our becoming one of the nation's premier healthcare systems. Our elite Epic team takes pride in having completed our initial Epic implementation fully half a year ahead of schedule. 

 

The Application Analyst will use their extensive knowledge of the client’s clinical or business requirements, application capabilities, and your technical skills to implement and support the department. The Application Analyst is responsible for the implementation of new applications, upgrades and modifications. The Application Analyst is also responsible for the application configuration, go-live support, and on-going client support. The Application Analyst works on multiple projects concurrently.

 

The EPIC ASAP team supports Emergency Medicine and Urgent Care services for Montefiore Health System.  The Application Analyst will support, maintain, upgrade and optimize Epic ASAP and associated third-party systems along with other related projects and initiatives.

 

Responsibilities:

  • Install new applications, new components, and upgrade existing applications. Configure application settings.
  • Provide go-live and rollout support. Support users on new applications, modules, and functionality.
  • Provide application troubleshooting support for the application(s).
  • Resolve critical issues independently as necessary.
  • Assist with determining how a new system, upgrade, or new component can best meet the needs of the users: 
    • Analyze business/clinical needs and requirements.
    • Evaluate the operational workflow that is applied to the system.
    • Create system specifications from user requirements.
  • Create test plans and test new systems, version upgrades, and any system modifications.
  • Document all outcomes of testing.
  • Design database queries and create reports utilizing a report-writing tool.
  • Monitor application issues and evaluate issues as they arise.
  • Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
  • Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
  • Act as a liaison to the vendor for Montefiore IT or the client.
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.
  • Provide 24 x 7 on-call coverage for user support on a rotating basis.
  • On-site support is required on as-needed basis.
  • Perform other related duties as required

 

Required:

  • Bachelor’s degree or equivalent experience
  • Epic certification in ANY OF THE FOLLOWING - ASAP, Orders or ClinDoc (strong consideration will be given to candidates that are not currently certified but can demonstrate ability to become certified)
  • Related clinical, healthcare or technical experience
  • Knowledge of system development and life cycle processes related to application implementation, troubleshooting, testing, and support
  • Strong desktop skills including Word, Excel, PowerPoint, Visio
  • Experience in determining how a new system, upgrade or new component can best meet the needs of end users
  • Strong analytical and problem-solving abilities
  • Strong communication, interpersonal and rapport-building skills
  • Strong presentation skills
  • On-call, rotational support on a rotating basis
  • MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

 

Desired:

  • Epic certification in ASAP, Orders or ClinDoc
  • Knowledge of emergency department workflows
  • Experience working with third-party application vendors
  • Programming or other technical skills beneficial

 

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 156862 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

LI-MF1-REDIRECT; SF-DICE-MIT 


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity

 

 

 


Nearest Major Market: Yonkers
Nearest Secondary Market: New York City