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Montefiore Information Technology is a wholly owned subsidiary of Montefiore Medical Center, the University Hospital for Albert Einstein College of Medicine. Montefiore is one of healthcare’s most wired hospitals, widely recognized by the Hospitals & Health Networks' 15th annual Most Wired Survey for our adoption of technology to support clinical care and patient safety & privacy, infrastructure, business and administrative management, and the continuum of care. Our experts deploy new technologies, identify, and define business process improvements and provide stakeholders across the institution with the resources needed to meet their most difficult challenges. As a Montefiore IT employee, you will have ample opportunities to transform patient care, improve health outcomes and gain insight into the technical workings of one of the nation’s top academic medical centers. Join us in our mission to improve the quality of healthcare through advanced IT solutions! Montefiore Health System employs over 40,000 associates, including our IT division of 1000 people. Montefiore IT is in Yonkers, NY.

Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses, and other specialty care providers. Our EMR platform, Epic, supports our collaborative team-oriented environment and contributes to our becoming one of the nation's premier healthcare systems.


The Product Manager position requires Epic Certification.


We are seeking a Product Support Manager to join our fast-paced, ever-learning, and collaborative Epic & Systems Support Team. The ideal candidate will be a diligent manager with strong customer service skills, able to lead through change, and Montefiore’s expanding Health System. This is a challenging and rewarding position offering tremendous growth in an upbeat team atmosphere. The Epic & Systems Support Team provides support for Epic and Third-Party systems such as Dragon, GE Centricity Perinatal, EPCS, etc. and continues to scale as the Montefiore Health System grows. The Product Support Manager and the Epic & Systems Support Team will provide on-going support and maintenance for designated systems.



  • Provide oversight for day-to-day Service Manager Incident and Request queue support, advanced application troubleshooting support, recommend improvements & increase efficiencies and provide pro-active monitoring
  • Interface between MIT departmental System owners/clients across Montefiore Health System
  • Provide vendor oversight for support activities and contract management
  • Delegate resources and support for testing, version upgrades, project work and other duties as needed
  • Provide management support for 24 x 7 on-call coverage for user support
  • Provide mentorship, encouraging growth and development of associates skills and proficiency
  • Provide onsite support throughout all facilities within the Montefiore Medical Center hospitals and other Montefiore Member sites as needed  
  • Resource management which includes annual performance appraisals, one on one development, and assessment of skills and strength


  • Epic certification in any Epic module and on-going certification maintenance requirements (CEE, NVTs etc.)
  • IT Department team management experience 
  • Strong technical and industry experience
  • Excellent decision making, analytical and problem-solving skills
  • Excellent organizational skills with emphasis on detail and follow-through
  • Experience with IT Infrastructure and troubleshooting with multidiscipline teams
  • Managing others including employee selection, performance management, delegation, and motivating and rewarding others
  • Overall understanding of the application systems development lifecycle
  • Industry experience either working in or supporting a client community
  • Estimating level of effort for application support activities and project work
  • Passionate about the IT service you are providing to the clinical users and its impact on patientcare
  • Excellent interpersonal skills with customers, vendors peers and management
  • Able to utilize technology for reporting metrics and analytics
  • Strong documentation and organizational skills
  • Provide onsite support throughout all facilities within the Montefiore Medical Center hospitals and other Montefiore Member sites as needed  


  • Experience with Epic Systems and supporting all modules
  • Experience working with IT vendors
  • Programming or other technical skills
  • Project Management skills (ability to lead meetings, present information, prioritize, resolve conflict, maintain issues list, and manage a project plan)



Bachelors Degree OR Relevant Work Experience

Epic Certification

* Please Note this job is currently remote - Montefiore does not offer relocation and we will only be hiring within the Tri State Area. NYNJPA *



Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 160568 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City