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Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we are able to provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our EMR platform, Epic, supports our collaborative, team-oriented environment, which has contributed to our becoming one of the nation's premier healthcare systems. Our elite Epic team takes pride in having completed our initial Epic implementation fully half a year ahead of schedule. 

We are seeking a Product Manager for the Willow/Pharmacy Systems team. In this role, you will be responsible for the design and delivery of Epic-centered product solutions and ensuring that the product meets the needs of the client. The Product Manager develops project work plans, work breakdown structures, schedules and ensures projects are consistent with the overall customer objectives and strategic plans. The Product Manager provides expert knowledge of the business or clinical function being supported and provides perspective on common challenges and strategies for success. The Product Manager motivates, guides, and leads an implementation team. The Product Manager develops and maintains strong working relationships with key stakeholders and communicates regularly with clients.




  • Manage and oversee a team of multiple analysts to coordinate system changes.
  • Routinely work across multiple product teams to develop system wide solutions.
  • Organize and allocate resources appropriately to meet deliverables in a timely fashion.
  • Regularly collaborate with operational leadership to identify issues and formulate strategies for improving system processes.
  • Plan and manage the implementation of Epic solutions and other pharmacy systems.
  • Delegate tasks to staff in an efficient manner while providing continual guidance and support.
  • Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
  • Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.
  • Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
  • Act as a liaison to the vendor for Montefiore IT or the client.
    • Manage vendor communications needed for support, issue resolution and escalation.
    • Coordinate vendor activities including hardware or software installation.
  • Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.
  • Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.
  • Performs other related duties as required.



  • RPh or PharmD license
  • Solution and IT architectural design experience
  • 8+ years of related clinical or business experience
  • A minimum of 5 years managing projects in a healthcare setting
  • Pharmacy background required
  • User and vendor interaction
  • Strong desktop skills (Word, Excel, PowerPoint)
  • Product implementation experience
  • Experience managing an implementation team
  • Ability to communicate effectively with people at all levels in the organization
  • Ability to motivate team members
  • Ability to match team member skills to team responsibilities
  • The Product Manager must attend Epic training and meet all requirements for certification



  • Epic Willow Certification is a strong plus


Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 103791 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City