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EXECUTIVE DESKTOP SUPPORT ANALYST

YONKERS, NY, US


Montefiore Health System employs over 40,000 including our IT division with 900+ associates, all focused on deploying technology, identifying process improvements, and using best IT practices to improve patient care. Montefiore is routinely included on lists of most technically advanced hospital systems in the US.

Our experts deploy new technologies, define new business processes and provide stakeholders across the institution with the resources needed to meet their most difficult challenges.

We are creating a team of elite IT support professionals to work directly with our most senior executives. In this role, you will work hand in hand with our leadership in clinical, technology, and business areas to ensure they have the tools they need. This team will provide white glove service to the leaders of one of the most renowned academic medical centers in the United States. This includes support at Montefiore executive suites and at our leaders’ home offices.

Responsibilities include:

  • Provide top-notch customer service
  • Perform device and software troubleshooting
  • Manage expectations
  • Work with IT professionals in other departments to deliver seamless executive support, including networking, security, and software teams
  • Participate in an on-call rotation
  • Stay abreast of trends and new facets of Windows, Apple, desktop, mobile, and networking technologies.

 

Requirements include:

  • Expertise with Windows, Apple, desktop and mobile technologies, networking stack and AV / Conferencing Systems.
  • Experience working directly with senior/executive leadership and providing while glove support
  • Strong IT knowledge and analytical skills used to solve a diverse range of complex problems
  • Excellent communications, presentation, and customer service skills
  • Strong documentation skills
  • Capable of maintaining a high degree of confidentiality
  • Ability to maintain, track, and report project status and metrics.
  • Ability to prioritize and demonstrate organization amid rapid and frequent changes
  • Detail oriented and mindful about following through with tasks and projects.

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: MONTEFIORE IT  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 144321 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

LI-SC1-REDIRECT; SF-DICE-MIT 


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity

 

 

 


Nearest Major Market: Yonkers
Nearest Secondary Market: New York City