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IMPLEMENTATION TECHNICIAN - 2402

YONKERS, NY, US


MONTEFIORE IT,  is a wholly owned subsidiary of Montefiore Medical Center, located in Yonkers, NY.  We are a dynamic organzation that provides hospitals and medical centers with world-class healthcare information solutions. We provide an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. Join us in our mission to improve the quality of healthcare through advanced IT solutions! 

 

We are hiring an Implementation Technician to join our team.  The Implementation Technician will be required to obtain knowledge of IT related projects and utilize understanding of the priority, deadlines, client needs, and technical components of the project to deliver high quality service for Montefiore IT’s clients.

 

* Position requires transportation to and from Montefiore Locations

 

JOB RESPONSIBILITIES:

  • Act as the point-person out in the field, utilize analytical skills to confirm the fulfillment of the engineering and business requirements. Proactively escalate issues as needed. Apply industry standards and Montefiore IT best practices.
  • Participate in multiple large-scale concurrent projects. Projects include enhancements, migrations, additions, upgrades to existing devices, and reconfiguring existing devices.
    • Daily Service Requests can be up to 800 per month
    • Confirm the new equipment fulfills the engineering and business requirements.
    • Install communication devices such as PC’s, printers, wireless devices, switches, and routers at customer sites. Verify installed equipment is functioning properly.
    • May install applications or coordinate with other departments for application installation.
  • Coordinate with internal departments for testing (NCC, internet group, desktop group, and engineering) and with vendors as required. Coordinate with other teams and users involved with the implementation and ensure downtime is scheduled with the department.
  • Fulfills requirements designed by the infrastructure design team.
    • Responsible for the physical racking and stacking of the equipment in the on-site data closet.
    • Assist with setting up the configuration for network and server installations.
    • Verify the connectivity and coordinate with other departments to ensure connectivity.
       

Participates in multiple large-scale projects concurrently which involves the installation, implementation, and upgrades of communication devices such as personal computers, printers, wireless devices, switches, and routers. Performs site surveys, coordinates with internal and external resources, and troubleshoots issues.

  

  • Prior to turnover, addresses all technical issues.
    • Troubleshoot hardware, software, and logical issues to determine the cause of a problem.
    • Confirm the functionality of the equipment and use standard methodologies and physical tools to identify and resolve the hardware related issue.
  • If project requires server upgrades, additional servers, or decommissioning old servers, work in the Data Center to install servers and run cables as required. Install data cabinets and components of cabinets including KVM’s, servers, cables, power devices, and connectivity components (switches).
  • Responsible for site surveys.
    • Perform initial site survey by meeting with the client and gathering the necessary information regarding the layout of the site. Identify the quantity of network devices and port capacity.
    • Documentation of site survey and completion of elevation drawings using standard naming schemes and adhering to set standards.
    • Turnover site survey and walk through with NCC.
  • Equipment tracking, asset management, and inventory control.
    • Update renter new device ID’s into Remedy.
    • Update work orders and tickets for projects.
  • Handle all aspects of turnover process including meeting with NCC staff and turning over all documentation associated with the project ensuring an effective transition from project to operational support.

 

JOB REQUIREMENTS:

  • 2 - 4 years + experience
  • Desktop Support preferably in a large network environment
  • Experience with site surveys, identitying network devices  elevation drawing; 
  • Participates in multiple large-scale projects concurrently whichinvolves the installation, implementation, and upgrades of communicationdevices such as personal computers, printers, wireless devices,switches, and routers. Performs site surveys, coordinates with internaland external resources, and troubleshoots issues.
  • Participates in multiple large-scale projects concurrently whichinvolves the installation, implementation, and upgrades of communicationdevices such as personal computers, printers, wireless devices,switches, and routers. Performs site surveys, coordinates with internaland external resources, and troubleshoots issues.
  • Driver's license and /or transportation to travel to locations is required.
  • Certifications are preferred, not required

 

 

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 200 Corporate Boulevard S, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 132763 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

SF-DICE-MIT 


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity