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Our IT Service Management department (ITSM) is 95 people strong and growing. We are seeking a Change Process Manager who values designing, creating and maturing process improvement.  In this critical role, a diplomatic yet assertive Manager plays a key role in managing the IT Change Process. This is a vital component to the Service Management practice at Montefiore IT. The Change Process Manager will join a team of existing Change and other process managers and have responsibility for implementing and measuring the Change process, as well as ensuring adherence, accuracy, and improvement. This individual will continuously improve governance adherence practices as a part of MIT culture.


This position is based in Yonkers, NY



  • Review Change submissions and confirm accuracy of required documentation
  • Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide strategy
  • Schedule, communicate, and lead CAB meetings, confirming Change approval or noting additional requirements, and scheduling changes per process guidelines
  • Provide guidance and work with other departments in Change process standards
  • Develop and produce Change process reports and metrics, distributing and presenting in scheduled meetings
  • Author and communicate Change process
  • Train MIT and affiliate member IT associates on Change processes
  • Coordinate process interactions between Change and other processes


Position Requirements & Qualifications:

  • Bachelor’s degree in related field or equivalent experience
  • ITIL v3 Foundations required / ITIL v3 Practitioner preferred
  • Proficient in developing and implementing Change management processes
  • Working knowledge of Configuration, Incident, Request, and Problem management best practices and methodologies
  • Strong understanding of service management principles
  • Good understanding of Process Management / Asset Management
  • Prior experience working in a large, highly regulated and compliance-focused environment
  • Prior experience working in Hospital & Healthcare is desirable
  • Familiarity with ITSM tools and CA Service Manager is a plus
  • Experienced using MS Office Visio for creating flow charts
  • Strong Excel and reporting skills
  • Excellent writing skills
  • Ability to handle multiple priorities and work well under pressure
  • Excellent interpersonal, communication and collaboration skills; ability to form strong relationships at all levels in the organization
  • Must be detail oriented, analytical, and demonstrate ability to work in an ambiguous environment with competing priorities
  • Ability to work independently and display flexibility
  • Foster a spirit of teamwork and unity
  • Combination of business acumen and IT expertise


“In IT Service Management, we’re about the customers, their experience with technology, and connecting the dots in between.  We’re about mapping out simple processes that produce real value and deliver solid services.  We’re about measuring what matters, and continuous service improvement.  We don’t worry about going the extra mile, we do it willingly.  Our team thrives on success through exemplifying these core values in everything we do- Passion, Purpose, Patience, Positivity and Pride.  We care about doing what’s right and not just what’s easy.  We listen, we learn, and we communicate to everyone and all the time.  We are service, with a smile.


Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 141042 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City