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PRODUCT MANAGER CARDIOVASCULAR AND NUTRITION SYSTEMS

YONKERS, NY, US


Our Epic Cupid / Cardiovascular and Nutrition Systems group (CVNS) is seeking a Product Manager to manage the IT team that supports our Cardiology and Nutrition clinical departments on the design, delivery, and support of IT solutions. The Product Manager manages a team of analysts and performs stakeholder management, issue management, and project management. The CVNS team owns and supports Epic Cupid along with ancillary cardiology systems such as ISCV, MUSE, Lifewatch, Maclab, Medstreaming, Apollo and Pedcath. The ideal candidate will be an organized, self-starter, proactive process improver, have a thirst for learning, and be comfortable working in a fast-paced team environment. 

This position is based in Yonkers, NY.

RESPONSIBILITIES:

  • Manage a team of professionals engaged in providing support for EPIC Cupid, Cardiovascular systems, and Nutrition systems.
  • Plan the work, delegate effectively and follow up with staff, providing support and guidance.
  • Responsible for resource allocation, managing assignments, and overseeing work for new implementations (new system roll-out or new functionality) and maintenance/support of products.
  • Evaluate the team and its members’ level of performance, to provide performance management and establish the delivery of top tier services and products to the client.
  • Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
  • Responsible for staffing decisions and promotion of team members.
  • Oversee and manage projects ranging in size, complexity, and scope.
  • Contribute to the development of scope documents for clients within area of product knowledge.
  • Develop work estimates by gaining an understanding of the client’s business needs and objectives while knowing the capabilities and limitations of the application or system.
  • Oversee the documentation of user requirements and workflow.
  • Manage product requests, reviews requirements and specifications, and works closely with technical teams and end-users to assure high quality.
  • Determine how changes impact the overall system and that of interrelated systems.
  • Evaluate requests for new systems, processes, enhancements, or other opportunities and suggest alternatives if necessary.
  • Communicate regularly with others in the organization that may be affected or need to provide input for a successful integration.
  • Responsible for the design and delivery of product solutions, ensuring that the end-product meets the intended needs of the client. Collaborate with other teams within the company to achieve this.
  • Ensure that changes, modifications, and implementations do not affect product performance or other applications and systems.
  • Oversee the design of workflow for new systems.
  • Ensure systems are performing at satisfactory levels to maintain clients’ clinical and business processes.
  • Participate in all system go-lives under his/her responsibility. Coordinate with Project Managers responsible for implementations as well as other Product Managers involved in multi-disciplinary efforts.
  • Regularly speak with clients to address and troubleshoot high-level issues. Work closely with the team to deliver high quality customer support.
  • Meet with clients regularly and establish priorities by working with the Client Executive and end-users.
  • Interface and work with other departments to identify and resolve issues regarding coordinated efforts to deliver client solutions. Allocate team resources to other departments as needed.
  • Performs other related duties as required.
  • Managing others including employee selection, performance management, delegation, and motivating and rewarding others.
  • Estimating level of effort for application development activities and writing proposals for work. 

REQUIRED:

  • Bachelor’s degree or equivalent experience
  • Minimum 5 years of clinical technology experience
  • Minimum of 2 years of experience with staff management: managing direct reports including employee selection, performance management, delegation and motivating and rewarding others
  • Strong knowledge of the workflow associated with either Radiology or Invasive Cardiology or Non-Invasive Cardiology
  • EPIC Cupid certification preferred. Consideration will be given for other Epic clinical certifications, Optime, Radiant, Orders, etc.
  • The Product Manager must attend Epic training and meet and maintain the requirements for on-going certification
  • Overall understanding of the application systems development lifecycle. 
  • Demonstrated experience managing projects in a healthcare setting
  • Strong desktop skills (Word, Excel, PowerPoint, Visio)
  • Excellent critical thinking, communications, and presentation skills.
  • effectively with all levels in the organization
  • Presentation skills

 PREFERRED:

  • Prior experience with any of the following: Apollo, ISCV, Xcelera, PedCath, GE MacLab/CardioLab, MUSE, CBORD and Medstreaming
  • Additional certification/proficiency in any EPIC clinical module, especially OpTime or Radiant
  • Understanding of DICOM, HL7, IHE and other health related standards
  • Troubleshooting Cardiology Modalities, US, Fluoroscopy, IVUS, etc.
  • Programming or other technical skills

 

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Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity

 

 

 


Nearest Major Market: Yonkers
Nearest Secondary Market: New York City