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Montefiore Information Technology (MIT) is looking for a Senior Product Manager to oversee all ERP based Business Intelligence (BI) and Reporting. This candidate will play a key role in the implementation and support of a new cloud based Infor ERP suite including the Finance, Supply Chain, HR and Asset Management functions on a single ERP system across all business partners.  The implementation is in the very early stages and is the largest Infor implementation in Healthcare.  This strategic position will be part of a strong team that will play a pivotal role in the health system’s ERP technology transformation program and evolve to a shared services model across Montefiore Medicine. 


The ideal candidate must possess strong leadership skills and oversee all Reporting aspects across our affiliates and member hospitals.  The Business Systems Analytics and Reporting Senior Product Manager has responsibilities within each phase of the ERP Transformation project life cycle including user meetings, requirements gathering, development, testing, implementation, and go-live but will focus on managing all activities and deliverables related to Reporting tasks required to support an ERP implementation. This Product Manager will be managing a team of Business Intelligence Analysts directly reporting to them and consultants, therefore candidates must have management experience. They will be implementing Tableau visualization on top of INFOR's Birst system. The candidate will come from an analytics background and have a depth of experience in developing and designing business reports and dashboards.


Role and Responsibilities:

  • Product Management – SME for Business Intelligence, Business Analytics and Reporting; provide expert guidance to the team on best practices, standardization and documentation; provide guidelines to ensure consistent user experiences; review and contribute to product releases such as the implementation of Tableau.
  • Staff Management – Manage assigned resources; Demonstrate effective internal communication and task delegation while providing support and guidance; mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
  • Client/Stakeholder Management – Act as a trusted advisor to Montefiore Medicine business process owners and business operations to ensure alignment with business drivers, and then integrate these requirements into the strategy as it is developed. Understand customer requirements and impact of system issues; meet with clients regularly and establish priorities by working with clients and end-users; Work closely with the team to deliver high-quality customer support.
  • Issue Management – Control and manage production system issues:  triage issues; conduct detailed impact analysis, root cause analysis, and downstream effects of modifications; Determine most effective way to operationalize fixes.
  • Project Management – Control and manage projects with an end result orientation, including all project phases/tasks as applicable to the project size; Coordinate with project managers responsible for implementation as well as other product managers involved in multi-disciplinary efforts.
  • Reporting Management – Manage all tasks, activities and deliverables related to Reporting development life-cycle required as a part of an ERP implementation.


Qualifications and Education Requirements:

  • Minimum of 5 years managing others including employee selection, performance management, delegation, and motivating and rewarding others.
  • Minimum of 7 years of experience managing tasks, activities and deliverables related to Reporting and Business Intelligence
  • Experience in ERP implementations with respect to BI architecture
  • Overall understanding of SDLC and its relationship to an ERP implementation.
  • Strong experience with data analytics and reporting tools such as Tableau, Business Objects, Birst,Crystal 
  • Demonstrated understanding of technical documentation.
  • Strong analytical and problem-solving skills.
  • Highly professional written and verbal communication skills.
  • Preference with experience with cloud based ERP modules including Finance, SCM, HCM and EAM.
  • Experience in implementing or upgrading ERP applications with an understanding of the functional changes between versions.
  • Understanding of shared services / multi-organization functionality.
  • Bachelor’s degree in Computer Science, Business Process Management or related discipline, or equivalent experience. MBA or other relevant graduate degree is a plus.
  • Excellent ability to multi-task and manage simultaneous projects and initiatives.
  • Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.
  • High degree of confidentiality, maturity, tactfulness and business ethics.
  • Experience with large-scale ERP implementations in a heavily regulated, compliance-driven enterprise environment and a strong track record of delivering complex projects across multiple departments.
  • Experience in an academic medical center is highly desirable.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: White Plains
Nearest Secondary Market: New York City