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The Program Manager (Transformation Coach) supports quality and performance improvement activities and efforts throughout the Montefiore Medical Group (MMG) network of 21 primary and specialty care locations in the Bronx and Westchester County.  Reporting to the Director of Quality and Performance Improvement (QPI), the Transformation Coach works closely with the QPI Data & Analytics team to disseminate and educate sites regarding multiple MMG-wide and site-specific quality dashboards and scorecards.


More specifically, the Program Manager will:

  • Convene routine Transformation Meetings at multiple sites
  • Coordinate data and performance review, process and workflow (re)design
  • Help plan, facilitate and document outcomes of quarterly MMG Transformation Learning Collaboratives, designed for best practice sharing, quality performance review, and interactive problem-solving exercises
  • Drive skill and knowledge transfer in the areas of project management, change management and performance improvement tools
  • Support expanded problem-solving capability at various levels throughout MMG

Education, Experience and Skills

  • Bachelor's degree Required, master’s degree Preferred       
  • 1 - 3 years of project management experience, preferably in healthcare related fields
  • 1 - 2 years of applied experience with performance improvement principles, tools and concepts, including Lean, Six Sigma and other PI methodologies
  • Knowledge of Change Management (Change Acceleration or Prosci ADKAR Model) approaches and tools
  • Demonstrated understanding of teambuilding, coaching, and active listening techniques
  • Comfort working with staff throughout a primary and specialty care network including MMG and Site-based clinical and administrative leadership and staff
  • Excellent organizational skills, collaborative team player
  • Strong capability with Excel, Access, Visio, PowerPoint and familiarity with EPIC


This position is 100% Grant Funded




Department: Montefiore Medical Group Bargaining Unit: Non Union Campus: MMG  Employment Status: Regular Full-Time Address: 200 Corporate Boulevard S, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 102490 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 


#LI-YH1; N/A 

To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City