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Montefiore's Epic Infrastructure Systems Team is hiring a Systems Engineeer.


Job Responsibilities

  • EPIC Windows infrastructure management on VMWare virtual machines.
  • Applying platform and Epic upgrades and updates to production and non-production Web & Citrix server components
  • Design, install and implement high availability solutions.
  • Responsible for capacity planning and performance management of critical servers and applications.
    • Manage the load configuration and make recommendations for purchase or upgrade of hardware as well as the tuning of software.
    • Design solutions to optimize system performance.
  • Coordinate with other teams on the maintenance and integrity of system interfaces.
  • Expand technical knowledge and stay abreast of vendor offerings.
  • Create and maintain system documentation for specifications, designs, procedures, and logs.  Document all processes, system changes/fixes, and issues.
  • Provide customer support, 24x7, for system related issues. Work with other associates on escalated issues to identify problems and resolve them. 
  • Possess strong knowledge of the business or clinical functions and how they are applied to the system.
  • Troubleshoot the system as an expert to identify any possible faults or potential issues.
  • Design, build, and support directory services, desktop/mobile email, and/or network operating systems in an Internet protocol environment.
  • Running on the servers.
    • Install and test new applications and upgrades.
    • Provide application performance monitoring and tuning.
    • Assist in application problem resolutions.
  • Design, build and maintain system interfaces. Support real-time and batch interfaces with internal and external systems and vendors.
  • Design, build, and support directory services, desktop/mobile email, and/or network operating systems in an Internet protocol environment.
  • Monitoring network and Web server activity for security breaches using intrusion detection techniques
  • Performing file system management
  • Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs
  • Installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system
  • Understanding performance metrics, monitoring system performance, and troubleshooting issues
  • Assisting in the configuration and troubleshooting of integrated third-party software and peripherals
  • Applying platform and Epic upgrades and updates to production and non-production Web server components
  • Responding to emergency and after-hours issues
  • Engaging in capacity planning exercises to ensure adequate system resources
  • Collaborating with your technical teams and Epic to ensure proactive support
  • Writing and maintaining scripts to improve system management tasks
  • Participating in your change control process for all planned application and technical activities
  • Maintaining and testing processes related to business continuity
  • Following vendor and Epic best practices for hardware and software configuration

Key competencies

  • Expertise in the Microsoft Windows server administration
  • Expertise in the Citrix XenServer virtualization platform
  • Hyperspace/Hyperdrive management & deployment experience
  • Experience with hardware or software load balancing solutions such as F5 Big-IP or Citrix Netscaler
  • Working knowledge of:
    • Microsoft Internet Information Services (IIS) administration
    • Network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP

Role description

Epic Client Systems Administrator (ECSA) is a critical, hands-on role. This resource installs and administers Epic Web and Citrix Servers. They manage the configuration, deployment, proactive monitoring and maintenance of Epic Client Systems applications.

Any of the following Epic Certifications strongly desired:

    • Epic Client Systems Administrator Certifications a plus
    • ECSA101 - Epic Client Systems Administration - Hyperspace
    • ECSA102 - Epic Client Systems Administration - BLOB, Business Continuity Access, and Printing
    • ECSA105 - Epic Client Systems Administration Hyperspace Web, Interconnect, and System Pulse 
    • ECSA110 - Epic Client Systems Administration MyChart
    • ECSA115 - Epic Client Systems Administration Care Everywhere



Bachelor's Degree or Relevant Work Experience


Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 196862 


Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City