MANAGER INTERPRETING SERVICES & CUST SVC
BRONX, NY, US
SUMMARY OF POSITION:
The Interpreting Services and Customer Service manager has the overall responsibility to manage the day-to-day operations of the Interpreting Services department. Position objective is to ensure access to the hospital's interpreting services and reasonable accommodation for all patients who require language assistance. Daily administrative activities includes the preparation and management of interpreting services schedule, tracking of budget and expenses, hiring, training, performance appraisals and scheduling of staff, timekeeping and payroll. Ensure adequate departmental staffing, accurate processing of Payroll and maintenance of departmental budget. This position is also responsible for the management of multiple projects that meet major corporate priorities and span services and organizational units. In addition, position will provide support to Customer Service Department and will assume operational coverage in the absence of the Assistant Director and Director.
EDUCATION AND REQUIREMENT:
Bachelor’s degree is required.
Five years of supervisory experience and/or combination of work experience and education.
This position also requires round the clock commitment to ensure all operations are performing at expected standards.
Excellent communication, management, interpersonal and leadership skills required.
Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, -Teamwork, People Management, Managing Processes, Emphasizing Excellence
Proficient in EPIC required.
Department: Customer Service Bargaining Unit: Non Union Campus: MOSES Employment Status: Regular Full-Time Address: 3300 Rochambeau Avenue, Bronx
Shift: Day Scheduled Hours: 9 AM-5:30 PM Req ID: 224070 Salary Range/Pay Rate: $65,508.00 - $87,344.01
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
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Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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