SR. MANAGER EXECUTIVE TECH SUPPORT

Our Office of the President seeks an IT professional to work closely with CEO to oversee all aspects of his use of technology.

The role requires knowledge of a range of technology tools from iPhone through enterprise infrastructure. The role requires outstanding critical thinking skills. Responsibilities change moment-to-moment and depends upon a scope of technology, leadership, collaboration, planning, and communications expertise.

Responsibilities include responding immediately to diverse requirements including critical device troubleshooting, managing executive expectations, fast-tracking requests that are handled by other IT departments, planning for upgrades and installing new software and features, collaborating with technology staff and management across IT including digital, cloud, messaging, storage, network, security, and EPIC. This position requires solid experience with AV and communication technologies: everything from Microsoft Teams on Apple devices to making sure all AV equipment functions flawlessly during board meetings. The person in this role will travel to where the CEO is as needed and will oversee the technologies deployed when the CEO is interviewed by national media. The CEO relies on this individual to ensure that he can lead our organization without disruption or distraction.

This position is required to maintain a deep understanding of Montefiore's IT infrastructure, key applications, and cyber policies to function as a bridge between executive’s need and keeping their devices and information safe and secure. The role requires to stay updated with emerging technologies and industry trends to recommend innovative solutions that enhance efficiency and productivity.

Lastly, this role is expected to work with executive’s schedule 24/7 on a rotational basis with flexibility to meet executive where they are.

The role will be reporting into Montefiore IT team however dedicated to the Office to the President, coordinating closely with other technical teams for support on network, wi-fi, messaging, devices, and cybersecurity.

This is an on-site position of employment located in the Bronx, NY with travel to other locations.

Responsibilities include:

• Be the primary IT representative for the Office of the President. Interact with them on a day-to-day basis both in person and in writing and provide the highest level of customer support available.
• High level understanding of day-to-day support for Apple Hardware and Software and engage the Apple team as needed.
• High level understanding of day-to-day support for HP, Dell Hardware & Microsoft Software (Windows 11, Teams, Zoom, MS Office etc.)
• Build and maintain relationships across multiple internal teams including messaging, Networking, Service Delivery etc. to troubleshoot and assist with any issues.
• Subject matter expert on Microsoft Teams and Zoom for all supported Apple and Windows platforms.
• Collaborate with other teams on issues and upgrades involving iOS, MacOS, Wi-Fi, MS products, Windows, Networking both at multiple Montefiore offices as well as at the executive’s home.
• Assist in all aspects of A/V and test prior to meetings and by on standby during these meetings to ensure smooth and issue free delivery of presentations and conferences.
• Document recurring issues into knowledgebase and notate casework
• Coordinate resolution of issues through testing and troubleshooting, leveraging vendor support, and consulting with other internal technical teams to resolve as quickly as possible with least impact to leadership.
• High level understanding of latest technologies and tools leadership may want.
• Help enforce basic IT SOPs and Security Policies with minimal impact to Executive team.
• Assist in projects that require changes to the Executives devices and make sure this happens in a controlled, scheduled and safe way to eliminate and issues that could cause the executive to not be able to work.

Requirements include:

• Demonstrated experience providing direct white-glove IT support to C-suite executives.
• Experience in a highly regulated, compliance-driven technology environment.
• High-level understanding of Apple Mac, iPad and iPhone troubleshooting.
• High-level understanding of Mobile Device Management (MDM) software tools.
• High-level understanding of Windows troubleshooting.
• Exceptional organizational skills and ability to engage, coordinate and communicate to other technical teams and drive resolution as quickly as possible when issues arise.
• Understanding of chain of command and organizational hierarchy.
• Strong understanding of Microsoft Office products
• Experience troubleshooting Office suite products, Video conf issues, A/V issues and issues that come up with every technology the executive uses both on Windows and Apple platforms. Experience working with national media during broadcast is a strong plus. In-depth knowledge in all Apple hardware and software. Expert knowledge of MacOS, JAMF and iOS.
• Ability to communicate the needs of users to staff in other IT departments, while interpreting technology requirements
• Ability to prioritize and manage rapid and frequent changes
• Detail oriented and mindful about following through with tasks and procedures
• Ability to maintain, track, and report project status and metrics
• Reliable transportation to travel among sites as needed.

Preferred:

• Certification as an Apple Certified Support Professional, JAMF Certification
• CompTIA A+
• CompTIA Network +
• Microsoft 365 Certified: Fundamentals

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3332 Rochambeau Avenue, Bronx
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 221292 Salary Range/Pay Rate: $120,000.00 - $160,000.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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