DIGITAL AUTOMATION MANAGER

Digital Automation Manager

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages. 

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its digital teams as a new system-level priority, and we are seeking Digital Business Analyst who are excited to define new ways of work and experiences to change the way individuals interact with the healthcare system.

Business Analysts at Montefiore are responsible for the ideation, development, value delivery, and ongoing evolution of intelligent automation to improve patient experience, enable clinicians to focus on delivering care, and provide the tools to allow operational leads to seamlessly conduct their work. As we are building this new function, business analysts are expected to have an entrepreneurial mindset to prioritize and define new experiences, work in cross-functional teams, and focus on change management to ensure optimal end-user experiences, adoption, and delivery of digital solutions. Our teams are directly focused on tangible solutions that improve patient access, reduce clinician burnout, create optimal operations, and thoughtfully deploy analytics.

This is an opportunity for talented business analysts to use their skills to improve health for a diverse community and re-design the healthcare experiences. Our digital strategy touches all aspects of the health system, providing ongoing sources of growth and impact.  Montefiore Business Analysts will participate in guiding clinical, operations, and technology projects and processes to embrace a new way of doing things.

We offer:

The scope of our digital transformation is the full scale of Montefiore Einstein, including 10+ hospitals, hundreds of ambulatory sites, an academic institution, a care management organization, and more. We are seeking and reward creative thinkers who relish solving the toughest challenges in healthcare and derive satisfaction from effectively understanding their end-users and delivering solutions end-users celebrate. 

In addition to enormous possibility, we offer a comprehensive benefits package to support your growth and wellbeing. Benefits include 37 paid days off per year, employer contribution to retirement plan, and robust health, dental, and vision insurance.

Opportunities for professional growth and development, including a learning journey specifically for our business analysts.

A collaborative and innovative work environment in which your efforts will improve people’s lives.

The opportunity to contribute to this transformation from digital inception.

Enterprise-level exposure to an engaged, supportive executive leadership team.

Opportunity to use both your strategic and tactical talents to benefit the organization.

Responsibilities include:

• Leads and oversees automation implementation across various Lines of Business. Manage multiple projects concurrently, ensuring a thorough understanding and accurate documentation of workflows, processes, business rules, data, systems, for a holistic view of the business. Supports and coordinates the development, documentation, analysis, and review of business requirements and processes. Ensure processes are ready for automation; if not, identify and alert stakeholders. Align strategic goals and objectives with decisions regarding products and services, partners and suppliers, organizational structure, capabilities, and key business and IT initiatives. Educate and mentor team members and peers across the organization. Mentor and train Business Architects in automation best practices, product and technologies.  Delivery of services and processes to stakeholders.  Managing stakeholder’s expectations and outcomes.
• Manages and Coordinates:  Responsible for the automation process while managing multiple projects simultaneously.  Strong emphasis on leadership and partnership with the Business.
• Strategic: Ability to think strategically and execute tactically, balancing short-term needs with long-term goals.
• Maintains accurate documentation: Accurately creating and documenting workflows, processes, business rules, data and system integration are essential. Follow system wide compliance and security standards for data and application integrity.  Ensure the as is state and proposed automation state are understood, reducing the risk of errors and inefficiencies in development and final state.
• Contributing to the creation of the operating model of the center of excellence.  This includes the vision and use of the automation products, capacity planning, governance modeling and vendor relations.
• Reporting Outcomes: Understanding, discuss and document the benefit realized from automation implementation. Advises on options, risks, costs versus benefits, system impacts, and technology priorities.
• Presentation: Ability to speak, present and recommend clear and concise direction to the Line of Business.  Lead change management activities, communication and continuous improvement sessions. 
• Advisor: Consults/contributes on system-wide projects and maintains knowledge of their progress when applicable.
• Collaboration: Collaborates with project management on reporting project status, issues, risks and benefits.  Partners with IT leaders and teams to ensure progress and goal achievement.

Requirements include:

• Experience with UiPath and MS Power Platform is highly preferred, not required
• At least 10 years of professional experience in related IT field
• Previous experience directly overseeing a team

• Knowledge of healthcare regulations, including HIPAA and state-specific knowledge requirements preferred.
• Skills:  UiPath- Microsoft Power Platform- MS Office Suite – ServiceNow - Project Management- Team Development- Presentation skills- Change Management- Organization skills – Agile- Critical Thinking- Relationship building
• Education:  Bachelor’s degree in information systems, Business Administration, or related field, or equivalent experience.

Strongly preferred:

• We are first and foremost seeking those with product or related experience, regardless of industry, who want to address some of the toughest and most long-standing challenges in healthcare, the largest sector of the US economy. Knowledge of health care workflows is preferred but not a requisite.

Montefiore requires employees to be vaccinated including for flu and COVID-19

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220675 Salary Range/Pay Rate: $135,000.00 - $180,000.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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