INFORMATION SECURITY ENGINEER CMDB

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
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We are seeking a skilled and detail-oriented CMDB Engineer to join our IT team. 
This role will be responsible for developing, managing, and optimizing our ServiceNow Configuration Management Database (CMDB), supporting Discovery, service graph connectors, third-party data integrations, and IRE configuration. This role is critical to ensuring visibility, accuracy, and reliability of Configuration Items (CIs) throughout their lifecycle using the ServiceNow platform. 
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Responsibilities include: 

•    Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with ITIL standards.
•    Configure and extend ServiceNow Patterns to improve data ingestion and normalization.
•    Deep knowledge of how to troubleshoot ServiceNow Discovery-related issues.
•    Maintain and enhance the ServiceNow CMDB following the Common Service Data Model (CSDM) framework.
•    Collaborate with infrastructure, network, and application teams to ensure proper CI identification and relationships.
•    Manage integration with other technologies (e.g., SCCM, vCenter, SolarWinds, etc.) feeding the CMDB.
•    Create and maintain CMDB documentation, architecture diagrams, and training materials.
•    Manage and maintain the Identification and Reconciliation Engine (IRE) rules.
•    Monitor and improve the CMDB Health Dashboard, ensuring ongoing health and governance of the “3 C's” – Completeness, Correctness, and Compliance.
•    Audit and validate CI data regularly to ensure appropriate CI class assignments, relationships, and attributes.
•    Oversee and optimize MID server health and ensure discovery schedules are accurate and up to date by liaising with the Network team.
•    Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data.

Requirements include:

•    7+ years of experience in an enterprise IT organization
•    Minimum of 3–5 years of hands-on experience with ServiceNow CMDB and Discovery
•    ServiceNow Certified System Administrator (CSA) certification is required to be eligible for this role.
•    Strong knowledge and practical experience with ServiceNow CSDM framework and the IRE configuration.
•    Experience with CI data normalization, reconciliation, and health reporting
•    Experience with third-party integrations like AWS, SCCM and JAMF
•    Proficiency in CMDB data modeling, CI class categorization, and relationship mapping.
•    Strong analytical and troubleshooting skills to manage data quality and Discovery issues.
•    Experience configuring and maintaining MID Servers and Discovery Schedules.
•    Bachelor’s degree or equivalent experience.

Preferred:

•    Other ServiceNow certifications such as Certified Implementation Specialist – CMDB, Discovery Fundamentals, is a plus.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 224883 Salary Range/Pay Rate: $112,500.00 - $150,000.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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