PATIENT PARTNER

Job Summary:

The Patient Partner at Montefiore Medical Center will serve as a vital link between the hospital and its patient community, providing valuable insights and feedback to help enhance patient care and improve the hospital's quality improvement efforts. In this role, the patient partner will work with other patient partners under the Senior Director for Community Healthcare Improvement & Strategy to actively work on performance improvement projects within the portfolio of the Network Performance Group, and bring patient representation to hospital-wide quality committees. Patient partners will attend team meetings with the Senior Director for Community Healthcare Improvement & Strategy team to provide active and valuable input to make quality improvement patient-centered, help design and implement quality improvement projects, and help to interpret results and plan next steps.

Key Responsibilities:

• Work intimately on a vibrant collaborative team with other patient partners, healthcare providers, staff, and project managers to provide input on clinical projects that focus on improving care for Montefiore’s patients
• Provide active and routine feedback to help to shape the agenda for NPG initiatives that redesign patient care at Montefiore Medical Center
• Promote community members and needs in planning meetings to redesign how care is delivered
• Act as liaison with Bronx community boards to include community members in Montefiore health equity initiatives
• Sit on hospital-wide committees as a team member that can provide patient-centered input on discussions to improve care
• Ensure that feedback is constructive, respectful, and aimed at improving hospital services.
• Ensure that professionalism and confidentiality is employed in all components of this role

Requirements:

• Must be a patient or family member of a patient who has received care at Montefiore Medical Center
• Cannot be currently working at or have previously worked at Montefiore Health System or any other hospital system in the NYC Metro area and surrounding counties
• Strong oral and written e-mail communication skills
• Ability to provide honest but constructive feedback
• Willingness to collaborate with healthcare providers
• A commitment to confidentiality and the ability to handle sensitive information discreetly
• No specific educational requirements, but previous participation in patient advisory roles or community groups is a plus.

Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES  Employment Status: Per Diem Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: PER DIEM Req ID: 224962 Salary Range/Pay Rate:  -   $22.00  

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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