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The Patient Service Representative (PSR) at MMG/MAP8 performs a variety of clerical functions.

As the PSR you will:

  • Schedule patients for appointments using the correct visit type (office visit, annual physical, sick visit).
  • Register and maintain current patient demographic information
  • Obtain and verify patient insurance information at each visit
  • Collect and record co-payments as applicable
  • Serve as liaison between the patient and physician, as well as, ancillary personnel
  • Assist in coordinating specialist and diagnostic services
  • Provide referral information as needed
  • Expect to handle high volume of telephone calls, your individualized In box (electronic mail box within Epic) and assigned CRM pool, in a timely manner. 

 The candidate should have a fair knowledge of the insurances accepted within the organization, how to register these insurances into the electronic medical record and protocols to apply to each visit. 

 In this role, the candidate will assist with the coordination of care throughout the healthcare spectrum for patients.  This includes providing referral and diagnostic appointment scheduling while managing high volume of calls and messages.

 The PSR will be expected to work with a multidisciplinary team, to coordinate and facilitate the daily operations of the practice, as well as have excellent customer service skills in order to optimize the patient experience. 


  • High school diploma or GED required; college degree preferred
  • Six (6) months to one (1) year of clerical or healthcare experience preferred
  • Operate basic office electronics such as: computer, fax and scanner. 
  • Knowledge of MS Office and Epic a plus.
  • Spanish language fluency a plus
  • Ability to work Saturdays

 Work Schedule: Hours will vary based on operational needs

Monday:  3:00pm- 7:00pm

Tuesday: OFF

Wednesday: OFF

 Thursday: 2:30pm – 7:00pm

Friday: 11:45am – 5:00pm

Saturday: 8:00am – 2:00pm


Department: Montefiore Medical Group Bargaining Unit: 1199 Campus: MMG Employment Status: Regular Part-Time Address: 3400 Bainbridge Avenue, Bronx
Shift: Day Scheduled Hours: HOURS VARY Req ID: 107161 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity