SITE SUPERVISOR BRONX OFFICE

The Site Supervisor for NY Gastroenterology manage daily operations and resources (employee and supply) of front desk and in house contact center using a lean philosophy to ensure efficiency, accuracy, and ease of operations.

Responsibilities include but are not limited to:

· Oversee call center staff

· Supervise daily operations to ensure efficiency, monitor patient phone calls

· Supervision of all patient registration includes accurate collection and complete verification of demographic data and insurance information; cash collection and deposit preparation, including the coordination of payment arrangements and patient deferral policies for self-pay patients

· Act as a patient advocate for patient concerns/waiting times, Identify problems and make recommendations for resolution

· Monitor the registration process ensuring that staff is advising patients of all necessary referrals and authorizations

· Ensure customer satisfaction and professionalism is kept at all times

· Interview candidates with Operations Manager when needed

· Coordination of coverage of staff members

· Maintain proper inventory of medical and office supplies

· Work closely with support staff to expedite and improve patient flow to ensure all staff are appropriately trained and meet department standards

· Review time off requests, track payroll hours

· Responsible for the conduct and performance of associates inclusive with managers assistance; including disciplines

· Adjust schedules as needed

· Field patient Complaints

· Conduct staff meetings

Education/skills required:

· Post high school degree (associate or bachelor’s degree) preferred or High School Diploma/GED coupled with five (5) years related work experience required

· Union management experience preferred with 1199 and NYSNA

· EPIC user certifications - required 

· Healthcare management experience required.

· Experience with collaborating, influencing, and partnering with many different departments within a service environment.

· Bilingual English/Spanish a plus

Department: Medicine Bargaining Unit: Non Union Campus: HUTCH  Employment Status: Regular Full-Time Address: 1250 Waters Place, Bronx
Shift: Day Scheduled Hours: 9 AM-5:30 PM Req ID: 221371 Salary Range/Pay Rate: $62,400.00 - $62,062.65    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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