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The Patient Access Center Account Manager, Patient Engagement is responsible for supporting and managing all client related activities related to our patient portal systems such as MyChart, Zocdoc, and others. This includes new business development, process implementation, quality improvement of existing programs and initiatives, staff development and staff training, patient portal enrollment growth, reporting and analysis. This position interfaces with users at all levels (patient, administrative, and physician), fostering strong relationships and responding to each client’s unique needs, helping them meet and exceed all designated goals. A successful Account Manager will perform the long-term management and maintenance of all Montefiore Patient Access Center client relationships including the involvement in various projects, motivating team members, sustaining growth, and moving the team to the long-term vision of the Patient Access Center while reporting program status, potential risks to internal and external constituents.


Responsibilities include, but are not limited to the following:

  • Maintaining client relationships; primary contact for all Patient Portal related matters and for all Patient Access Center supported LOBs (solution design and issue resolution).
  • Promote and manage Patient Portal use and Patient Access Center services
  • Creation and implementation of workflows that foster best practices.
  • Reporting and Performance Management:
    • Track, monitor and manage performance (monthly/quarterly/YTD)
    • Development of enhanced techniques to improve performance
  • Identify opportunities for training as well as remediation when appropriate. Perform needs assessments and develop/implement training strategies that elevate the performance of the department.


Education/Skills required:

  • An undergraduate degree in a technical or business-related field required; Master’s degree, MBA and/or Project Management certification preferred.
  • Bi-lingual (English / Spanish) preferred
  • Exceptional organization, presentation and customer service skills.
  • Experience and/or knowledge of Healthcare operations and Healthcare information systems.
  • Background in Customer Service, Client Services, or Account Management with a proven track record of success.


Department: Patient Access Center Bargaining Unit: Non Union Campus: TARRYTOWN  Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown
Shift: Day Scheduled Hours: HOURS VARY Req ID: 167781 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: White Plains
Nearest Secondary Market: New York City