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The Customer Service Liaison: Customer Billing/ Claims Inquiry and Resolution staff is responsible for the coordination and resolution of all Customer Service issues related to patient billing, provider payment and financial control activities. He/she is responsible for providing customer service in accordance with Service Excellence, the CMO Customer Service Department Framework and the CMO/MMC Customer Service Relationship (CRM) and Call Center business strategy.


Responsibilities include:

  • Receives and triages a high volume of telephone calls for the managed care organization from customers such as patients, physicians, staff, outside organizations, regulatory agencies, and the general public.
  • Provides information and referrals, answers questions, schedules physician appointments, resolves patient billing issues and handles complaints.
  • Acts as a liaison between the customer and the organization


Education/Skills required

  • High School Diploma or GED required; College degree preferred
  • Minimum one-year experience in insurance/managed care environment required
  • Knowledge of medical terminology – ICD10 coding, CPT coding
  • Knowledge of EPIC, Merritt, Eagle, Last Word, and/or PMC/CCMS preferred
  • Ability to analyze and interpret claims, eligibility/ referral data information, and benefit structure
  • Bilingual, Spanish preferred.


Possible Schedule includes
8:00am - 4:30pm

8:30am - 5:00pm
9:00am - 5:30pm
9:30am - 6:00pm


Department: Patient Access Center Bargaining Unit: 1199 Campus: TARRYTOWN Employment Status: Temporary Full-Time Address: 555 South Broadway, Tarrytown
Shift: Day Scheduled Hours: HOURS VARY Req ID: 167541 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: White Plains
Nearest Secondary Market: New York City