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The Patient Access Improvement Data Analyst position reports to the Director, Client Services and will provide day to day support managing and analyzing data generated by the Patient Access Center (PAC) and its clients, including the Faculty Practice Group (FPG).  In this role, the successful candidate assists with comprehensive data collection and analysis that integrates the institutional goals and initiatives related to patient access improvement with scheduling and registration activities at the Patient Access Center and the clinical practices supported by the PAC. This position is responsible for preparing large quantities of data into integrated, easily visualized, accurate and timely reports. The position is also responsible for assisting with the maintenance and support of various data tools. The Patient Access Improvement Data Analyst expertise includes data analytics regarding ambulatory care operations and call center operations. The Patient Access Improvement Data Analyst provides analytic support to multiple departments and develops a variety of complex ad hoc, production, and/or trend reports to support business decisions and operational processes for internal and external customers, at all levels of the PAC and FPG team including leadership, practice managers and others.


Required Qualifications

  • Bachelor’s Degree in Statistics, Mathematics, Health Systems Management, Business, or related analytical discipline
  • Minimum of 1-2 years’ experience working in healthcare services
  • Minimum of 1-2 years’ experience manipulating and analyzing data from large relational database files
  • Expert proficiency in Excel and/or other software associated with data analytics
  • Experience related to patient access, patient experience, template management, scheduling, Epic health record
  • Understanding and/or experience with master data management or responsibility for large, complex data sets preferred
  • Proficient in Microsoft Office (Excel, Access, PowerPoint, Word, Outlook, SharePoint)
  • Strong interpersonal communications skills, ability to work across disciplines in collaborative environment and explain trends in data
  • Qualified candidates must be able to effectively communicate with all levels of the organization.
  • Ability to work independently and make decisions ensuring finished work products meet business requirements and expectations while being delivered on time


Preferred Qualifications

  • Comfort using a variety of data analytics/ visualization tools, including Web Intelligence Business Objects, Microsoft Power BI, Tableau
  • Experience working with healthcare scheduling, physician practice management, call center operations, and/or data analytics team
  • Ability to understand data at both a macro and micro level to identify high level trends and trouble shoot specific process issues
  • Ability to work collaboratively across multiple functions (PAC/ clinical practice operations, MIT Business Intelligence team)
  • Demonstrated ability to manage multiple projects in fast-paced, deadline driven, academic health system environment.
  • Project management experience helpful
  • Skilled in, or interested in learning, SQL database query language


Department: Patient Access Center Bargaining Unit: Non Union Campus: TARRYTOWN  Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown
Shift: Day Scheduled Hours: HOURS VARY Req ID: 133361 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: White Plains
Nearest Secondary Market: New York City