APPLICATION ANALYST-EPIC AMBULATORY - 6681

We are seeking an Application Analyst to join our EPIC Ambulatory team The ideal candidate will be a self-starter, have a thirst for learning and be a committed team member. The Application Analyst will use their extensive knowledge of the user's clinical/business requirements, application capabilities, and technical skills to support the department. 

Responsibilities:

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support.
• Provide training and support for end users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide 24 x 7 on-call coverage for user support on a rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates (on-site, rotational support).
• Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Montefiore IT or the client.       
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.
• Performs other related duties as required.

Requirements:

• Bachelor’s degree or equivalent experience
• Epic Ambulatory certification required. (Strong Consideration will be given to candidates that can demonstrate their ability to pass EPIC Certification in combination with relevant skills/experience herein)
• 2+ years of related clinical or business experience
• Application/System implementation, troubleshooting, testing, and support experience
• Full life cycle of implementation with go-live support experience
• Strong desktop skills including Word, Excel, PowerPoint, Visio
• Knowledge of clinical area or business area to be supported
• Strong analytical and problem-solving skills.
• Critical thinking skills
• Strong interpersonal skills with customers, vendors, peers and management
• Presentation skills
• Excellent written and verbal communication skills
• On a rotational basis, provide remote 24 x 7 on-call support
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates.
• MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

Important:

• Montefiore provides a world class environment; competitive benefits, time-off and 403B
• Montefiore requires employees to reside in the U.S. states of NY, NJ, CT, or PA. Montefiore does not provide relocation/ does not pay for relocation
• Montefiore requires immunizations including for COVID-19 and flu

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 211139 Salary Range/Pay Rate: $80,355.00  $107,140.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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