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The Director of Accounts Receivable (AR) Operations oversees all Central Billing Office (CBO) staff and functions.  This position provides direction, operational and strategic leadership to all aspects of the physician billing office operations including development of billing and collections procedures and work-flows, and oversight of billing office staff. Leads the billing office through new process and technology development and implementation, requiring strong change management and communication skills.  The Director of AR Operations is an integral part of the revenue cycle senior leadership team, working collaboratively to produce the best financial outcomes for Montefiore and in accordance with Medical Center strategic objectives.


Responsiblities include but not limited to:


  • Direct the billing and collection operation and manage the accounts receivable for the Montefiore Medical Center physician billing enterprise.
  • Review regulatory changes, including CMS and DFS payer/policy stances, as well as having a strong understanding of how contracted payers are following these changes and guidelines.
  • Direct the development, implementation of and adherence to policies, procedures and strategies for physician billing and collection functions. Monitor adherence to policies.
  • Collaborate with Client Services team (or periodically with clinical and administrative leadership) regarding billing, denial management, staffing, coding and fee setting issues.  Conduct and present appropriate statistical analyses and custom reports when needed.
  • Oversee multidisciplinary task force work and tracking of progress via scorecard for the following - Contracting/Ops TF, PBIT/Ops TF, Denial TF.
  • Leads with excellence the AR operations team.




Bachelor's Degree in (Finance, Accounting, Business Administration) is required, Master's Degree is preferred.

Exceptional analytical skills. 
Knowledge of health care industry. 
Knowledge and expertise in Epic Professional Billing (Resolute).
Exceptional staff relationship management skills, including ability to manage in union environment.
Eight years of extensive experience in revenue cycle, physician billing, insurance collections, patient collections, coding, denial management, contracting and contract management, regulatory issues, Medicare and Medicaid.


Department: Professional Services Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Executive Boulevard, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 194709 


Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City