OPERATIONS MANAGER

SUMMARY OF POSITION:

The Operations Manager manages the fast-paced day-to day-operations for the Transfer and Admitting Command Center including bed assignments, coordinating OHS transfers and monitoring patient throughput. The Operations Manager implements admission and transfer policies and practices in coordination with the medical, nursing and executive leadership team to ensure proper patient movement/placement.

This role is also involved in formulating strategy, improving performance, increasing quality of customer service and implementing best practices across all levels. The Operations Manager role requires a dynamic individual with a strong transfer, logistics and throughput background as well as excellent communication, people management, and customer service skills.

The Operations Manager will assure all command center teams are staffed to provide adequate operations coverage, have the necessary training and resources to successfully perform their work, and that they provide exceptional service to patients and physicians. Additionally, the Operations Manager will utilize call center data to continually improve operations and the patient/physician experience.

SCHEDULED HOURS: 11 PM-7:30 AM, alternate weekends.

EDUCATION, TRAINING & EXPERIENCE:

• An associate degree in business administration, healthcare administration, or related subject is required. Bachelor's degree preferred.
• Five years of supervisory experience in logistics, transfer center and patient throughput required.
• Excellent communication, management, interpersonal and leadership skills required.
• Proficient in EPIC.

Department: Patient Logistics Bargaining Unit: Non Union Campus: MOSES  Employment Status: Regular Full-Time Address: 1 Executive Blvd., Yonkers
Shift: Night Scheduled Hours: 11 PM-7:30 AM Req ID: 216857 Salary Range/Pay Rate: $62,400.00 - $72,119.97    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

N/A