PATIENT EXPERIENCE ADMINISTRATOR

The Patient Experience Project Administrator is responsible for managing health system strategic initiatives and programs geared specifically to enhancing the patient experience at Montefiore Medical Center (MMC) as measured by the HCAHPS and other surveys that factor into MMC's national CMS Star Ratings.  Specifically, the Administrator's primary focus will be coaching front-line healthcare staff and supporting managers and leaders in patient experience related efforts.  These may include for nurses practices of frequent nurse rounds, nurse manager rounds, and engaging patient-facing staff to support best patient experience practices.  This administrator must have prior clinical experience and work experience in this field as well as familiarity with data analysis and patient experience performance measures.   This individual will work closely with the Senior Leaders of Patient Experience, other team members in the Network Performance Group, and campus-based clinical and operations leaders.  The Administrator will need to  manage programs, schedules, timelines, and teams in achieving performance outcomes.

QUALIFICATIONS

• Bachelors Degree required
• Masters Degree preferred
• 5 years of work experience required - at least 2 years of experience in clinical healthcare and/or in patient experience 
• Demonstrated ability to take initiative with projects and lead others through projects
• Excellent organizational and project management skills including attention to detail, planning and time management skills
• Ability to operate within, and contribute to, a collaborative environment
• Excellent writing skills- able to compose effective memos and compose formal communication to others
• Excellent reading comprehension and verbal communication skills
• Excellent data analysis skills
• Appreciates and practices empathic communication
• Listens attentively to others
• Deals well with ambiguity, complexity and conflict
• Excellent knowledge of the healthcare environment and how care delivery operate in inpatient and outpatient settings.
• Thrives in diverse workplace environments, readily appreciates difference, equity and belonging 

Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES  Employment Status: Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 224001 Salary Range/Pay Rate: $86,250.00 - $115,000.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

N/A; #LI-AA1; #LI-TM1; #LI-VK1