POINT CLICK CARE EMR-APPLICATION ANALYST - 9818

Montefiore’s IT Department offers an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. We are comprised of 700+ individuals collaborating in our mission to improve the quality of healthcare through advanced IT solutions.

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages. 

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a new system-level priority.

We are hiring for an Application Analyst-PointClickCare Long Term Care

Responsibilities:

• Participate with long term clinical workflows (Nursing, Nutrition, Therapy, etc.) and create workflow documentation and tipsheets as needed
• Work with various governance committees to develop integrated solutions with both PCC and Epic
• Configure system settings and user settings in PCC and Net Health
• Interface with users/clients across the Montefiore Health System. Support users on new applications, modules, and functionality
• Perform analysis of necessary application modifications and work with the appropriate Montefiore IT associates or the vendor to coordinate the modification
• Determine how a new system, upgrade, or new component can best meet the needs of the users: 
  • Analyze business/clinical needs and requirements
  • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution
  • Evaluate the operational workflow that is applied to the system
  • Create system specifications from user requirements
• Create test plans and test new systems, integrated vendors, version upgrades, and any system modifications. Document all outcomes of testing.

• Application implementation, troubleshooting, and support
• Participate in technical integration and interface build
• Write and maintain accurate and current documentation Participate in the maintenance of training materials and disseminate materials to users

• Provide day-to-day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements & increase efficiencies and provide pro-active monitoring
• Provide 24 x 7 on-call coverage for user support on a rotating basis
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates (on-site, rotational support)

Requirements:

• Bachelor’s degree or equivalent experience
• 2+ years of related clinical or business experience in PointClickCare (PCC) and/or Net Health
• Application/System implementation, troubleshooting, testing, and support experience
• Strong desktop skills including Word, Excel, PowerPoint, Visio
• Critical thinking skills
• Strong analytical and problem-solving skills
• Strong interpersonal skills with customers, vendors, peers, and management
• Eager to learn, exceptional listening skills
• Excellent written and verbal communication skills
• Strong presentations skills
• Excellent follow up skills, documentation skills and organizational skills
• Must be adaptable in a rapidly changing environment with competing priorities

Desired:

• Programming or other technical skills are beneficial
• Knowledge of Epic ClinDoc and Rehab modules are beneficial

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 221062 Salary Range/Pay Rate: $80,355.00 - $107,140.00       

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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