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Date: Mar 11, 2019

Location: ELMSFORD, NY, US

Company: Montefiore Medical Center

Montefiore Information Technology (MIT) is looking for a Change Management and Training Product Manager that will support the management of development and integration requirements of Montefiore's new ERP system.  This candidate will play a key role in the implementation and support of a new cloud based Infor ERP suite including the Finance, Supply Chain, HR and Asset Management functions on a single ERP system across all business partners.  The implementation is in the very early stages and is the largest Infor implementation in Healthcare.  This strategic position will be part of a strong team that will play a pivotal role in the health system’s ERP technology transformation program and evolve to a shared services model across Montefiore Medicine. 


The ideal candidate must possess strong leadership skills and oversee all Change Management aspects across 38,000 employees at our affiliates and member hospitals.  This Change Management Product Manager role has responsibilities within each phase of the ERP Transformation project life cycle including user meetings, requirements gathering, development, testing, implementation, and go-live but will focus on managing all activities and deliverables related to Change Management tasks required to support an ERP implementation. This Product Manager will manage a multidisciplinary team of change management and training professionals. The Manager's deliverables will be centered on the new ERP software and processes delivered to it's user community.


Role and Responsibilities

  • Product Management – Subject matter expert on Change Management strategy formulation, management and execution related to an ERP solution; provide expert guidance to the team on best practices, standardization and documentation; provide guidelines to ensure consistent user experiences; review and contribute to product release documentation.
  • Staff Management – Manage assigned resources; Demonstrate effective internal communication and task delegation while providing support and guidance; mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
  • Client/Stakeholder Management – Act as a trusted advisor to Montefiore Medicine business process owners and business operations to ensure alignment with business drivers, and then integrate these requirements into the strategy as it is developed. Understand customer requirements and impact of system issues; meet with clients regularly and establish priorities by working with clients and end-users; Work closely with the team to deliver high-quality customer support.
  • Issue Management – Control and manage production system issues:  triage issues; conduct detailed impact analysis, root cause analysis, and downstream effects of modifications; Determine most effective way to communicate and operationalize fixes.
  • Project Management – Control and manage projects with an end result orientation, including all project phases/tasks as applicable to the project size; Coordinate with project managers responsible for implementation as well as other product managers involved in multi-disciplinary efforts;
  • Change Management – Manage all tasks, activities and deliverables related to change management life-cycle required as a part of an ERP implementation.



Qualifications and Education Requirements:

  • Minimum of 3 years experience managing others including employee selection, performance management, delegation, and motivating and rewarding others.
  • Minimum of 5 years of experience managing tasks, activities and deliverables related to change management task, activities and deliverables required as a part of an ERP implementation.
  • Overall understanding of the application systems development life-cycle.
  • Strong Microsoft Office skills including Word, Excel, and PowerPoint.
  • Strong analytical and problem-solving skills.
  • Highly professional written and verbal communication skills.
  • Experience in implementing or upgrading ERP applications with an understanding of the functional changes between versions.
  • Understanding of shared services / multi-organization functionality.
  • Excellent ability to multi-task and manage simultaneous projects and initiatives.
  • Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.
  • High degree of confidentiality, maturity, tactfulness and business ethics.
  • Experience with large-scale ERP implementations in a heavily regulated, compliance-driven enterprise environment and a strong track record of delivering complex projects across multiple departments.
  • Experience in an academic medical center is highly desirable.


Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: ELMSFORD  Employment Status: Regular Full-Time Address: 555 Taxter Road, Elmsford
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 92745 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



Nearest Major Market: White Plains
Nearest Secondary Market: New York City