PRODUCT MANAGER-PHARMACY TECHNICAL & FINANCIAL SYSTEMS/EPIC WILLOW AMBULATORY - 7099

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

*Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in office when required, and to be vaccinated, including for Flu and COVID.

We are seeking a Product Manager for the Pharmacy Technical & Financial Systems team. In this role, you will be responsible for the design and delivery of Epic-centered product solutions and ensuring that the product meets the needs of the client. The Product Manager develops project work plans, work breakdown structures, schedules and ensures projects are consistent with the overall client objectives and strategic plans. The Product Manager provides expert knowledge of the business or clinical function being supported and provides perspective on common challenges and strategies for success. The Product Manager motivates, guides, and leads an implementation team. The Product Manager develops and maintains strong working relationships with key stakeholders and communicates regularly with clients.

Montefiore is embarking on a project to implement Epic’s Willow Ambulatory module. The Product Manager will be responsible for the design of the solution, conversion from legacy system, project planning, resource management, and the overall health of the implementation.

RESPONSIBILITIES:

• Oversight of the Epic Willow Inventory and Epic Willow Ambulatory modules, as well as Willow inpatient billing functions.
• Oversight of multiple non-Epic systems, including, but not limited to: Pyxis, Logistics, DoseEdge, Apoteca, and Sentry 340b.
• Manage and oversee a team of multiple analysts to coordinate system changes.
• Routinely work across multiple product teams to develop system wide solutions.
• Organize and allocate resources appropriately to meet deliverables in a timely fashion.
• Regularly collaborate with operational leadership to identify issues and formulate strategies for improving system processes.
• Plan and manage the implementation of Epic solutions and other pharmacy systems.
• Delegate tasks to staff in an efficient manner while providing continual guidance and support.
• Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Act as a liaison to the vendor for Montefiore IT or the client.
  • Manage vendor communications needed for support, issue resolution and escalation.
  • Coordinate vendor activities including hardware or software installation.
• Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.
• Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.
• Performs other related duties as required.

REQUIRED:

• RPh or PharmD license
• Solution and IT architectural design experience
• 8+ years of related clinical or business experience
• A minimum of 5 years managing projects in a healthcare setting
• Pharmacy background required, particularly experience in the retail pharmacy setting
• Pharmacy inventory management experience
• Pharmacy finance experience (e.g. medication billing, 340b expertise)
• User and vendor management experience
• Strong desktop skills (Word, Excel, PowerPoint)

• Product implementation experience
• Experience managing an implementation team
• Ability to communicate effectively with people at all levels in the organization
• Ability to motivate and coach team members
• Ability to match team member skills to team responsibilities

• Critical thinking skills
• Strong presentation skills to senior management stakeholders
• Strong interpersonal skills with customers, vendors, peers, and management
• Excellent written and verbal communication skills
• The Product Manager must attend Epic training and meet all requirements for certification
• Meeting all requirements for Epic certification is a condition of employment

DESIRED:

• Epic Willow Inpatient certification
• Epic Willow Inventory certification
• Epic Willow Ambulatory certification

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 219124 Salary Range/Pay Rate: $106,012.50 - $141,350.00       

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

LI-MF1-REDIRECT; SF-DICE-MIT