The Program Assistant  will be apart of the Managed Care/ Commercial Accounts Receivables Team; exploring all the possible reimbursement avenues before writing off balance or making account self-pay. The Program Assistant will work closely with department supervisors and managers on workload allocation.


Job Responsibilities

  • Respond and resolve A/R questions; assisting billing reps.
  • Managing and distributing paper claims, correspondence, and checks.
  • Recognizes and pursues appropriate course of action in insurance interactions to collect payments.
  • Analyses all information available on patient’s account to gain a thorough understanding of history/status of the account by reviewing PCS history and invoice inquiry screens prior to suggesting a method of resolution.
  • Resolve insurance rejections by contacting insurance carriers and implementing measures (e.g., resubmitting claim, appeal, or write off) in accordance with all applicable policies and procedures.
  • Maintain logs and reports, and develops appeal letters.
  • Assist in training and development of new and/or existing staff members into their functions; dissemination of work.
  • Completes special projects as assigned.




  • High School Diploma or equivalent required, some college preferred.
  • A minimum of 3 year’s experience in Physician Billing Operations is required.
  • A minimum of one-year experience in physician billing within a hospital setting required.
  • Excellent verbal and written communication skills required.
  • Must be an independent, detail oriented individual with strong interpersonal skills and understanding of basic mathematics.
  • Previous computer experience required.
  • Must be proficient in of MS Word, Excel.
  • Must have excellent knowledge of EPIC.
  • Must display good judgment skills.


Department: Professional Services Bargaining Unit: 1199 Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Executive Boulevard, Yonkers
Shift: Day Scheduled Hours: 7:30 AM-4 PM Req ID: 218493 Salary Range/Pay Rate:   $31.33 


For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.


To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here


Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us. 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 




To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City