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SENIOR APPLICATION ANALYST-EPIC DOROTHY HOME HEALTH - 6772

YONKERS, NY, US


SENIOR APPLICATION ANALYST - EPIC DOROTHY (HOME HEALTH)

We are seeking a Senior Application Analyst with Epic Dorothy or Dorothy Revenue Cycle (Home Health or Home Health Revenue Cycle) certification.  In this role, you will use your extensive knowledge of clinical or business requirements, application capabilities, and your technical skills. The Senior Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts. The Senior Application Analyst is also responsible for the application configuration, go-live support, and on-going support, and will work on multiple projects concurrently.

 

Responsibilities:

  • Provide go-live and rollout support. Support users on new applications, modules, and functionality.
  • Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
  • Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Forward issues to the correct group for remediation or elevate it to the vendor if required. Review Application Analysts’ resolutions and solutions for accuracy and completeness.
  • Determine how a new system, upgrade, or new component can best meet the needs of the users.
    • Analyze business/clinical needs and requirements.
    • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
    • Utilize extensive knowledge of the system to reveal potential issues related to user requests.
    • Evaluate the operational workflow that is applied to the system.
    • Create system specifications from user requirements.
  • Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Review Application Analyst’s test plans and documented outcomes for consistency and thoroughness.
  • Support Kuiper Remote Client Rollout and Maintenance
  • Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.
  • Write and maintain accurate and current documentation. Participate in the maintenance of training materials and disseminate materials to users.
  • Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the service desk and support personnel on escalated issues to identify and resolve problems.  Triage network, hardware, or workstation issues as required.
  • Act as a liaison to the vendor for Montefiore IT.
    • Manage vendor communications needed for support, issue resolution and escalation.
    • Coordinate vendor activities including hardware or software installation.
  • Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers’ skills and proficiency.
  • Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.
  • Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.
  • Create workbench reports
  • Responsible for Home Health department workflow content for areas such as Intake, Discharge, Billing, or Claims
  • Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.

 

 Required: 

  • Bachelor’s degree or equivalent experience
  • Epic certification in Dorothy or Dorothy Revenue Cycle
  • 5+ years of related clinical or business experience
  • Application/System implementation, troubleshooting, testing, and support experience
  • Full life cycle of implementation with go-live support experience
  • Strong desktop skills including Word, Excel, PowerPoint, Visio
  • Knowledge of clinical area or business area to be supported
  • Strong analytical and problem-solving skills.
  • Critical thinking skills
  • Strong interpersonal skills with customers, vendors, peers and management
  • Presentation skills
  • Excellent written and verbal communication skills
  • On a rotational basis, provide remote 24 x 7 on-call support
  • On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates.
  • MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

 

Desired:

  • Dorothy Mobile experience
  • Dual Epic certification in Revenue Cycle and Clinical
  • Programming or other technical skills beneficial

 

Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, our patients access a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care. This unique team approach infuses camaraderie among physicians, nurses, and other specialty care providers. Our Epic team is comprised of over 200 IT professionals focused on streamlining the way we share patient information across clinical providers and business systems users, with the goal of making each patient’s experience seamless and patient centered. This elite organization takes pride in having completed our initial Epic implementation fully half a year ahead of schedule.

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 204364 

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

LI-MF1-REDIRECT; SF-DICE-MIT 


Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity

 

 

 


Nearest Major Market: Yonkers
Nearest Secondary Market: New York City