SOFTWARE ENGINEER - APPLE SUPPORT MDM - 8371

Montefiore, the University Hospital for Albert Einstein College of Medicine, is one of healthcare’s most wired hospitals. Our experts deploy new technologies, define new business processes and provide stakeholders across the institution with the resources needed to meet their most difficult challenges. As a Montefiore IT employee, your work will be part of our mission to improve healthcare through information technology.

Our Apple Product Support and Development team is seeking a Software Engineer. This newly created position will be a part of Montefiore’s initiative to launch the Epic Secure Chat module, an integrated asynchronous text-based system available within Epic products Haiku, Canto, Rover and Hyperspace for user-to-user communication. In this role, the candidate will need to possess first-rate skills in supporting Apple iOS, iPadOS and macOS products, understand how the Apple product line interacts with and is managed by a variety of MDM solutions (JAMF, InTune and MaaS360) and have a strong understanding of Windows in an enterprise environment. The candidate will be responsible for becoming the subject matter expert on the configuration and setup of Epic Rover mobile application on Apple iOS products.

Responsibilities include:

• Become subject matter expert on configuration and setup of Epic Rover iOS mobile application.
• Participate in projects and processes for large-scale deployments of new hardware and new technologies.
• Provide day-to-day support for Apple Hardware and Software in the environment based on the team’s support queue, including remote, on-site, and executive level support.
• Work closely with Level 2 support on escalated incidents.
• Support the Technical and Team Leads in building and maintaining Apple support architecture.
• Assist with new solutions and modifications in test environments of MDM’s.
• Document team processes and team architecture.
• Document recurring issues into knowledgebase and notate casework.
• Resolve issues through testing and troubleshooting, leveraging vendor support, and consulting with other internal technical teams.
• Proactively analyze systems and distinguish non-routine issues in order to create custom solutions.
• Maintain a high level of technical expertise and business knowledge, particularly with Apple products.

Requirements include:

• Strong experience providing Apple-related IT support, including an enterprise Windows environment.
• In-depth knowledge in all Apple hardware and software. Expert knowledge of Apple iOS, iPadOS and macOS products.
• Skilled in Mobile Device Management core concepts.
• Experience with large scale iOS deployment, implementations and MDM migrations.
• Capable in supporting Office for Mac product line.
• Adept with macOS package management.
• Understanding of Windows environments, computer networking and Active Directory.
• Must have clear communication skills, both oral and written.
• Ability to communicate the needs of users to staff in other IT departments, while interpreting Apple hardware requirements.
• Ability to prioritize and demonstrate organization amid rapid and frequent changes.
• Detail oriented and mindful about following through with tasks and projects.
• Excellent customer service skills with a natural ability to liaise with executive staff.
• Ability to maintain, track, and report project status and metrics.
• Candidate should be able to prepare documentation and keep the operations area informed of changes to the production environment.

Desired:

• Apple Certified Support Professional
• JAMF and InTune MDM Certification

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 211170 Salary Range/Pay Rate: $80,355.00  $107,140.00    

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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