Summary of Position:

This position is responsible for the oversight of Vendor supervisory functions and assisting the Assistant Director of Operations. 

The position duties include but are not limited to vendor communication, and vendor development. This includes vendor onboarding, in addition to the overall department operations such as the collection and analysis of productivity statistics, the preparation of reports, report analysis, recommendation of system updates/logic to accommodate changes, and the conceptualization/managing/leading initiatives that support the departments’ objective to increase revenue.





  • Train, coach, and mentor Vendor on best practices and protocols to maximize performance. 
  • Enforce all policies and procedures relating to revenue cycle and payment posting to ensure efficiency and quality of work.
  • Provide overall direction to vendor resources to ensure that revenue cycle management, quality objectives and performance goals are achieved.
  • Closely manage vendor productivity by monitoring functions performed by the vendor.
  • Effective communications and support capability to ensure timely and accurate responses to vendors on all clarification requests
  • Perform and review results of Quality Assurance Audit and provide regular feedback and training.
  • Maintaining all training documents and pathways related to the Vendor current with all instructions
  • Run weekly productivity statistics for staff and communicate the outcome.
  • Collect, and present any payer trends that are negatively affecting payment.  Share information with Manager to present issues and examples to Contracting Team.
  • Lead meetings with vendors 
  • Collaborate with the vendor management team to review the weekly project and focus. 
  • Monitor assigned work queues for trends, inflow, and outflow.
  • Responsible for vendor staffing onboarding.
  • Prepare a Monthly Metrics report on trends, inflow, and action plans. 
  • Report on risks, barriers, accomplishments, and progress on the task. 
  • Perform other duties as assigned. 




  • Bachelor’s degree, or 5+ years of experience in national revenue cycle management with an expert working knowledge of the entire payer credentialing, contracting, and revenue cycle management process
  • 2+ years supervisory experience
  • Must be able to set priorities, delegate duties, display initiative and be accountable for specific outcomes as well as that of the department as a whole
  • Be able to work in a fast-paced, dynamic growth environment
  • Strong execution skills consistently meeting deadlines
  • Ability to grasp new initiatives quickly
  • Creative problem solver, strategic thinker and team player who thrives in a collaborative environment
  • Fantastic organizational and time management skills
  • 5+ years of working with revenue cycle vendors is a plus
  • 2+ years of experience working with offshore revenue cycle vendors is a plus


Department: Professional Services Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Executive Boulevard, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 215136 Salary Range/Pay Rate: $58,500.00 - $75,000.00    


For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.


To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here 


Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 


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To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

  • Humanity
  • Innovation
  • Teamwork
  • Diversity
  • Equity




Nearest Major Market: Yonkers
Nearest Secondary Market: New York City